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BT phone and broadband from sky...ok i cant make or receive phone calls.bt say that they checked the line and it shows no faults..ive tried different phones on line but no joy, interactive on sky box also dose not work.. But sky broadband works and comes from the same phone socket. How is this possible...

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Not a total solution, but a reason , perhaps.

I have both BroadBand and Telephone from BT.

In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.

they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.

So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.

I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..

So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.

I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.

Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!

your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.

Basically you have some corporate customer service red tape to hack through.

Good luck

Posted on Nov 08, 2008

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