Question about Lands Phones
I had a good experience with BT. The customer service of BT is very professional and friendly. Every time they help me to provide the right solution of my problems. Contact to the BT customer service team, and explain your problem with them, they will help you. Find the BT customer service number at: http://www.alwaysreview.net/reviews/bt-customer-services/
Posted on Dec 05, 2017
Not a total solution, but a reason , perhaps.
I have both BroadBand and Telephone from BT.
In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.
they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.
So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.
I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..
So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.
I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.
Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!
your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.
Basically you have some corporate customer service red tape to hack through.
Posted on Nov 08, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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