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Printer works fine but when trying scanner,comes up with message'not connected to USB port"

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Hi-

Try to unplugged the USB cable from the back of your computer and printer then replug it.

Hope this helps

Posted on Nov 08, 2008

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I had the printer working fine till sometime, and then either a driver upgrade or a OS upgrade over time caused the scanner to stop working. Tried reinstalling the drivers to no avail. However, sticking a usb drive on the printer's usb port, as opposed to using a usb cable by-passes any issues with the drivers or the OS, and just worked great.

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Try a new USB cable. Scanners require bidirectional communication with the computer and thus can fail when printer itself works. (If you use a print server or USB hub, try a direct connection.) Also try changing USB ports.

Another thing to try is to remove the TWAIN driver and reinstall it. This requires the original software CD from Kodak.
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