Question about Apple MacBook 13"White /2.0Ghz Intel Core2 Duo White/2GB (2x1gb)/80GB/SuperDrive (Z0DT) Mac Notebook
When trying to turn my macbook on a get a white/ gray screen. No commands or keys changes this and the computer never loads or changes past this screen...
First try this: shut it down, disconnect the power cord, pull out the battery, then hold the power button for a full 10 seconds. Reinstall the battery, reattach the power cord, turn it back on.
Still doing it? Put the reboot disk that your Mac came with, or the disk to the version of Mac OS X that you're running.
To start from disk hold "C" as your Mac is first turning on from a complete shutdown.
Dan Crowley, iKnowApple.com
919.280.3101
Posted on Nov 09, 2008
Hi,
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Posted on Jan 02, 2017
SOURCE: completely white/gray screen
your hard drive has most likely crashed. this happened to my buddies macbook and it was $300 for a new hard drive, hopefully you still have a warranty on your mac, that way apple will cover the price. take it in to apple and have them diagnose the problem. my buddy was lucky bc apple covered the cost, if they refuse just be pushy and theyll eventually do it for you, im sorry
Posted on Nov 25, 2008
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1. If computer is on, turn it off by choosing Shut Down from the Apple menu.
2. Connect power adapter to computer and to a working power source.
3. On built-in keyboard, press (left-side) Shift-Control-Option along with power button just once. Important: Use Shift-Control-Option keys on left side of keyboard.
Note: When the LED on the MagSafe connector is orange/amber, resetting the SMC will change it to green for a few seconds, indicating that SMC was correctly reset.
4. Wait 5 seconds and press power button to start computer.
If it starts without beeping errors reset the PRAM (Parameter RAM)
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1. If computer is on, turn it off by choosing Shut Down from Apple menu.
2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in Step
4. Note: If keyboard does not have an Option key, use Alt key instead.
3. Press power button.
4. Immediately press and hold Command-Option-P-R keys.
Important: You must press this key combination before the gray screen appears.
5. Hold down keys until computer restarts, and you hear startup chime a second time.
6. Release keys.
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holding c worked for the computer to boot off the startup disk but when trying to install the Mac OS it doesn't recognize any hard drive so we are only 1 step past where we were. any ideas?
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