Question about Apple MacBook 13"White /2.0Ghz Intel Core2 Duo White/2GB (2x1gb)/80GB/SuperDrive (Z0DT) Mac Notebook

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Completely white/gray screen

When trying to turn my macbook on a get a white/ gray screen. No commands or keys changes this and the computer never loads or changes past this screen...

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  • Erik Lindebrekke Nov 10, 2008

    holding c worked for the computer to boot off the startup disk but when trying to install the Mac OS it doesn't recognize any hard drive so we are only 1 step past where we were. any ideas?

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  • 28 Answers

First try this: shut it down, disconnect the power cord, pull out the battery, then hold the power button for a full 10 seconds. Reinstall the battery, reattach the power cord, turn it back on.
Still doing it? Put the reboot disk that your Mac came with, or the disk to the version of Mac OS X that you're running.
To start from disk hold "C" as your Mac is first turning on from a complete shutdown.
Dan Crowley, iKnowApple.com 919.280.3101

Posted on Nov 09, 2008

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SOURCE: completely white/gray screen

your hard drive has most likely crashed.  this happened to my buddies macbook and it was $300 for a new hard drive, hopefully you still have a warranty on your mac, that way apple will cover the price.  take it in to apple and have them diagnose the problem.  my buddy was lucky bc apple covered the cost, if they refuse just be pushy and theyll eventually do it for you, im sorry

Posted on Nov 25, 2008

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1 Answer

Macbook stuck on load up screen


When you say "load up screen", I assume you mean the Apple boot screen (it has the apple on a gray background).

You might try resetting the PRAM on the macbook.
You can do this by pressing and holding the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

So, turn the macbook completely off. Turn it on and immediately press and hold the Command-Option-P-R keys until the computer reboots and chimes. Once it chimes, release the keys. Your system should boot normally.

Jan 19, 2014 | Apple MacBook Pro Laptop Computer with...

1 Answer

My mac gives me a panic kernel when I try to do something with it. How do I fix this problem


Hi
You can try to zap the parameter Ram (pram). Turn off your Mac, then turn on your Mac and immediately press and hold the Option-Command and the P and R keys. You must press the keys before the gray screen appears. Continue to hold the keys until the computer restarts, and you hear the startup sound a second time.
Hope this helps

Oct 27, 2013 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

Will not load up or take charge


Try removing the AC power, removing the battery and then holding down the power button for five seconds. On the MacBook Air, press (left) Shift-Control-Option along with the power button once. Note: You must use the keys on the left side of the MacBook Air keyboard.
If that doesnt work try this:
  1. Shut down the computer.
  2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  3. Turn on the computer.
  4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
  5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
  6. Release the keys.

Mar 01, 2011 | Apple MacBook Air

1 Answer

When turn on MacBook air the screen is blue.I can't get into any icons.


Try to reset your SMC (System Management Controller) p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #1a1a18}
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1. If computer is on, turn it off by choosing Shut Down from the Apple menu.


2. Connect power adapter to computer and to a working power source.


3. On built-in keyboard, press (left-side) Shift-Control-Option along with power button just once. Important: Use Shift-Control-Option keys on left side of keyboard.

Note: When the LED on the MagSafe connector is orange/amber, resetting the SMC will change it to green for a few seconds, indicating that SMC was correctly reset.


4. Wait 5 seconds and press power button to start computer.


If it starts without beeping errors reset the PRAM (Parameter RAM)


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1. If computer is on, turn it off by choosing Shut Down from Apple menu.


2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in Step


4. Note: If keyboard does not have an Option key, use Alt key instead.


3. Press power button.


4. Immediately press and hold Command-Option-P-R keys.

Important: You must press this key combination before the gray screen appears.


5. Hold down keys until computer restarts, and you hear startup chime a second time.


6. Release keys.



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Dec 31, 2010 | Apple MacBook Air

1 Answer

White screen of death on Macbook 13". when turning


You may need to reset the PRAM.
Start your computer and hold down the option, command (apple), P and R keys simultaneously until you hear the second chime. Then release.

This will reset the perimeter RAM (PRAM) and may allow your system to start, which it will do immediately if it capable.
If this is not the case and you have already tried removing the RAM and the HD, you may need to have the motherboard tested.

Oct 31, 2010 | Apple MacBook 13"White /2.0Ghz Intel Core2...

2 Answers

MacBook won't start up.


If you have your Mac OS X Install disc, insert it into the drive.
Restart the computer and hold down "C" while booting.
Choose your language.
Select "Disk Utility" from the "Utilities" in the menu bar.
Select your Macbook's hard drive in the left sidebar.
Click the "First Aid" tab thats along the top of the viewer window.
Click "Verify Disk" (not verify disk permissions)
If this shows errors click "Repair Disk"
Once completed close the Disk Utility window.
Restart the computer.
If this fails to fix it as well then your next option would most likely be recovering your files from the macbook either by booting into target disk mode (hold down T at startup) and transferring them via a firewire cable, or removing the hard drive and hooking it up to another Mac to get the files. Then do a clean install of Mac OS X using your installation discs.

Feb 15, 2010 | Apple MacBook White- 2.1GHz Intel Core 2...

1 Answer

Mac book chimes on start up but no screen comes on


Make sure the MagSafe adapter is securely attached to the Macbook and free of debris.

There are two procedures that are advised by Apple to assist in resolving issues where the Macbook chimes at start up, but displays no video.

Here is the first procedure:
Here are some steps you can try to resolve the issue:

• First, hold in your power button for approximately 10 seconds to do a hard shutdown, if you have not already turned your Mac off.

• Once your Mac is shutdown, you will need to perform what is called a PRAM reset (Parameter RAM)

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously .

• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the startup sound for the third time.

• Release the keys and allow the Macbook to start up.

Observe to see if your Macbook will boot to the Desk top normally. If it does not, here is the second procedure:
-------------------------------------------------------------------
-SMC RESET-
The System Management Controller is an integrated circuit (computer chip) that is usually on the logic board of your Mac computer.

It is responsible for power management of the computer. It controls backlighting, hard disk spin down, sleep and wake, some charging aspects, trackpad control, and some input/output as it relates to the computer sleeping.

• If the computer is on, turn it off.
• Disconnect the AC adapter and remove the computer's battery.
• Press and hold the power button for 5 seconds
and then release the button.
• Reconnect the battery and AC Adapter.
• Press the power button to restart the computer

Update me if you require further assistance.

Regards,

-Mactechtrainer


Jan 31, 2010 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

My mac keeps ejecting any dvd i put in?


Because this could go in the way of a hardware issue or be an issue with the types of DVDs you are using (even legal and commercial copies), so I have three procedures below, I would suggest you try, in order to resolve your Macbook issue with auto-ejecting DVDs.

Procedure #1
-PRAM RESET-
The Parameter RAM Reset is a good troubleshooting process for working with various functions including refresh rate, screen resolutions, and DVD region issues to name a few.

Steps:
• First, shut your Macbook down properly
• Once your Mac is shutdown, locate the following keys on the keyboard:
Command, Option, P, and R.

You will need to hold those keys down simultaneously .

• Now turn on the Macbook.
• Press and hold the Command-Option-P-R keys.

• You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the start up sound for the third time.
• Release the keys and allow the Macbook to start up.
Run the next procedure (below) from within your Mac OS X Desktop.
------------------------------------------------------------------------
font.f1 {font: 13.0px Myriad Pro} Procedure # 2

-RUN DISK UTILITY -

Go to Finder Menu bar
• Click Go > Utilities > Disk Utility and open up Disk Utility app.
• Click on Macintosh HD volume (or on the name you have changed this volume to.)
• Select "Repair Disk Permissions"
**Let Disk Utility run this repair permissions until completion

Once Disk Utility is complete and there are no errors in red in the completion summary, quit Disk Utility.

Proceed to the last procedure.
------------------------------------------------------------------------
Procedure #3:
Check this Apple support page for Macbooks and make sure your Macbook is update on its firmware and SMC updates:
Apple Macbook Support page
------------------------------------------------------------------
•Now try a few types of DVDs, commercial, burned and blank DVDs and if you have different brands of blank DVDs make sure to try them as well.
------------------------------------------------------------------------
Apple has done it best, by providing a great support page, that I would like to provide you as a final troubleshooting support option:

Apple Support Link:
Troubleshooting the slot load optical disc drive
You have your work cut out for you, but not to worry, follow these procedures listed in this post and in the links I have provided and you will have an answer as to if the issue with the DVDs auto-eject from your Macbook, is a hardware, software or DVD disc issue.

Regards,

-Mactechtrainer

Jan 31, 2010 | Apple MacBook 13"White /2.0Ghz Intel Core2...

1 Answer

Screen went dead what do i do?????????


You can try to reset the NVRAM and PRAM, see if that will work.

Resetting PRAM and NVRAM
Shut down the computer.
Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
Turn on the computer.
Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
Hold the keys down until the computer restarts and you hear the startup sound for the second time.
Release the keys.
best of luck

Oct 26, 2009 | Apple MacBook Pro Notebook

1 Answer

Completely white/gray screen


your hard drive has most likely crashed.  this happened to my buddies macbook and it was $300 for a new hard drive, hopefully you still have a warranty on your mac, that way apple will cover the price.  take it in to apple and have them diagnose the problem.  my buddy was lucky bc apple covered the cost, if they refuse just be pushy and theyll eventually do it for you, im sorry

Nov 08, 2008 | Apple MacBook 13"White /2.0Ghz Intel Core2...

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