Question about Sony Cyber-Shot DSC-P20 Digital Camera

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Takes a picture then turns off

I keep my camera in a bag I didn?t drop it. When I went to use it the camera will take the picture and then turns off. Then when you turn on the camera it does store the picture on the memory. The battery is fully charged, tried to reset it. Nothing seems to work. It still seems to keep doing that. I know it is out of warrantee but I do like it. I don?t know how to fix it. Any help will be good. ~Thanks

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6 Suggested Answers

  • 215 Answers

SOURCE: "No Memory Stick" errors

Due to the length of the memory stick it rarely causes bent pins sideways but they can over a long period lose their tension and fail to make contact with the memory. Also, more commonly they can tend to get a build up of dirt on them. Try using an old memory stick and quickly push the stick in and out of the camera as fast as you can and do this for about 15 to 20 times (with the camera off of course) this should clean any gunk built up on the contacts. Now switch on and use the new stick to see if it's working. If not try the exercise again. If it still doesn't work try sticking 2 layers of sticky tape to the front (the side opposite the gold contacts)Run the tape from the bottom (the contact end) to the top. Running it to the top will ensure it comes out with the stick when you eject it and it doesn't stay inside causing problems. Doing this will marginally increase the size of the stick and put a little more pressure on the contacts. Just nake sure the sticky tape comes nowhere near touching the stick's contacts as this will tend to make them pick up dirt. Also this trick is only to see if it's you camera's contacts have lost tension, its not meant as a permanent fix. If neither of these tricks work I'm afraid it's a trip to the camera hospital.

Posted on Jul 20, 2006

  • 2 Answers

SOURCE: White screen, won't take pictures, battery door won't open!!

The LCD screen has just come unattached. Take a pencil with an eraser and press on the lower right corner of the LCD screen. You may have to tap it once or twice, but the screen will come back on. As far as the battery door, it sounds like it is stuck on something. Might want to try tapping the end of it to see if it comes loose.

Posted on Aug 08, 2007


After talking to Sony, I'm going to throw it's disposable like all digital cameras. Next time I won't spend as much for a camera. When It breaks, It won't hurt so much to throw it away!

Posted on May 31, 2008

SOURCE: water damage

There are micro fuse on main PCB of camera first check it. If problem is still not solve than do let me know regards

Posted on Jul 21, 2008

  • 1 Answer

SOURCE: E:61:10

It seems to be a mechanical problem that can be fixed by placing a bit of pressure on key points. Here is the fix that I did that seems to have worked fine...

open the battery cover
take the battery out
take the memory stick out (inside the battery case)
leave the battery cover open
carefully remove the 7 small silver screws (put them in a cup so you don't lose them!!)
slightly pry the front cover away from the camera starting at the bottom
wedge something in the side to 'pop' out the top retaining tabs towards the top
the front cover should now pop off the camra
Make small paper spacer #1:
Cut the adhesive strip off of a post it note.
Fold it over again about 5 times so that it has some thickness to it.
Approx final dimensions are 1/8in x 1/4in x 1/32in(??) thick
Stick it in the upper right corner of the black plastic lense housing.
See photos attached.
(There is a nice flat rectangle at that spot about the same dims.
This spacer should fit neatly right over that space.)
Make small paper spacer #2:
Cut the adhesive strip off of a post it note.
Fold it over again about 5 times so that it has some thickness to it.
Approx final dimensions are 1/4in x 1/4in x 1/32in(??) thick
Stick it in the bottom left corner of the black plastic lense housing.
See photos attached.
(There is a nice flat rectangle at that spot, but you want the spacer
to be a bit bigger so that it covers the vertical line in the plastic.)
Put the front cover back on the camera.
Make sure it is mechanically secure, but don't install the screws yet.
Put in the battery and memory stick.
Try it. You may have to play with the spacer thickness to get it to work.
Once it is working well again, then put the screws permanently back in.

Posted on Aug 26, 2008

  • 11967 Answers

SOURCE: Camera won't turn on to take pictures~

Could be a lens problem... Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on Mar 23, 2010

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From your description, it sounds to me like the image sensor within the camera went bad.
This can happen from a few things:
  • Camera dropped
  • Moisture
  • Rattling around in a bag or suitcase
  • Knocking into things while in the pocket
  • Leaving it powered on in the pocket
  • Prolonged exposure to bright lights
Try taking a picture while the camera is in picture mode even if you can't see what it is of, then either review the pictures to see if what you just took shows up without issues or transfer it to your computer.
If you can see a picture afterwards when reviewing your images, then it sounds like the firmware may have gotten corrupted. In this case, you should update the cameras firmware using this LINK.
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