The carriage with the 6 inkjets wil not move. I cansee abit, of the 1st cartridge whe it tries to move but it makes a terrible noise and stops as if the cartridges are stuck I love the photo printer and all the features as well as the pictures I prnt, I hope you can help me fix the problem as I have a lot of seniors waiting for the pictures I've talen of them at a social function, Gayle
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There should be a button on the right hand side of the printer. Depress it and the lid should open. Open it all of the way and the carriage should move over so you can remove and replace the cartridges.
Hello sir; I believe it's time to clean print head and ink cell, power on the machine open the cover ( as you replace cartridge) , when carriage move to the center , then UNPLUG the power cord. then you may move carriage freely by hand all the way to left, noe you can clean up ink cell easily.
Service error 5100 is a carriage home position error.
Turn off and unplug the printer from the power supply.
Remove any paper.
Buy a can of compressed air from an electronics shop or computer store.
Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies,
paper particles and debris. (Don't do this with the cartridges removed
as you're likely to fill the printhead with air!!)
Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic
strip that runs the length of the guide rail (the metal rail that the
cartridge carriage moves along), it may be contaminated with ink and
Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.
With the power off, carefully slide the print head (carriage) to the
center of the guide rail. You should not have to force it! (There will
be some light resistance but it should move quite easily by gently
pushing on it with your finger.)
Close all the access doors, plug it back in, connect your USB cable and turn on the power.
As it runs through the initialization, the printer should sense that
the carriage is out of position and automatically move it back to where
it should be.