Question about Samsung RS2578BB Side by Side Refrigerator

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Samsung RS2555SL Ice Maker gone nutty!

The other day, I found that all of the accumulated ice in my ice maker had slightly melted and re-froze together, causing the spiral coil to lock into place. I had to pick at the ice in order to free the bucket from the freezer and completely remove all the ice. Now, water fills the tray, but takes FOREVER to freeze. The tray also doesnt seem to be dropping the ice into the bucket. Ultimately, MORE water is dispensed into the tray and it overflows down into the bucket and out the chute and all down the inside of the freezer. Any advice would be most appreciated!

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  • Chris Brunner Nov 02, 2006

    I found a piece of broken plastic in the back of the freezer. I clearly came from the round part of the webbed frame that holds the tray in place as it turns over to empty. The now larger hole wouldn't allow the tray to bend properly and the ice would not pop out of the tray. I ordered a new piece (SUPPORT-ICE MAKER(A-TOP)), installed it, and now my wife thinks I rock!!!

  • Anonymous Dec 30, 2007

    These are right on! I have the identical problem and found the broken webbing exactly like it is described here. I'm ordering the part now.

    Thanks a ton!

  • Anonymous Feb 19, 2008

    Where did you find the piece to put in your fridge. I am having the same exact problem.



    Jeff

  • CynR Apr 02, 2008

    We are having exactly the same problem as Christobal but I'm having a problem locating the part. Can anyone direct me to the correct website to purchase the part?

    CynR.

  • Anonymous Apr 11, 2008

    Google internet is powerfull, I just typed "samsung refrigerator does not make ice" and whoa la it takes me to this post and exactly the same problem I have 2 days ago. I found a little plastic part broken, but I put somewhere could not locate it, DO YOU OR ANYONE KNOW where I can buy the ice support and the part number for this to fix the problem. ANY HELPS MUCH APPRECIATE, PLEASE SEND ME EMAIL TO ymcatexas@flashmail.com

    Thanks to google and Fixya.

  • Chris Brunner Apr 25, 2008

    I ordered the part at the following URL:http://www.samsungparts.com/part_detail....

    It's part number DA61-00244B.

    All the best!

    C

  • marcote May 26, 2008

    Does anyone know where to reinstall the small section of what appears to be wires terminating into a piece or rubber? Anyone know what it does?

  • Bigtomstud Jun 16, 2008

    Same problem with me, also!!! Broken part that holds the ice tray. Ice will not dump and more water pours in on top off ice which falls into the ice bucket and creates a mess.
    My local appliance guy says parts are no longer available to order. If you find the part better order an extra one!

  • edtx00 Sep 21, 2008

    I don't see any broken parts in mine but I have the same problem. It makes the ice but the ice isn't dumping out. I did the motor test and it does rotate and new water sprays but since the old ice hasn't been displaced, the water just runs over it and then drips into the lower collection tray and forms a sheet of ice. Also, the ice in the ice tray is one solid block b/c the extra water has frozen solid on top of it too. Help!

  • Anonymous Nov 30, 2008

    I had identical issue with coil and now I dont have ice. the wire is hanging loose and had broken plastic chips in the ice maker space.

  • Anonymous Mar 24, 2014

    When you use the water dispenser and remove your glass the dispenser always drips several drops on the tray below which you constantly need to wipe up. Our Kenmore as well as others never did this. Also the water coming from the door dispenser is not cold just slightly cool.
    THANKS
    BILL SCOTT

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The icemaker relies on the motor to twist the ice tray about 120 degrees or so the dump the ice out of the tray. In order to get the ice to separate from the tray the force of the motor actually torques the tray against the rear plastic support (much like you would twist an old fashioned ice tray that you fill up by hand). Anyway, this puts a lot of force on the plastic elements that support the tray and they break after time. Once the plastic support breaks in the back there is nothing to get the ice out of the tray and each subsequent filling of the ice tray results in water spilling all over the ice bin and eventually leaking out the front of the refrigerator. You can order the part and fix it yourself (the part is DA61-00244A and is available from a number of websites. Total cost about $16 with shipping.

Posted on Nov 04, 2009

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I have to say I'm glad I found this thread. Our problem sounded identical, ice in the tray but wouldn't dump out, broken plastic in the ice bin, and everything in the ice bin frozen in a lump. I found the troubleshooting guide on Samsung's website and it pointed out where the button was to push so you could see if the tray turned over and the motor was working - our motor was working, tray turned, didn't dump, and more water shot over the tray and into the bin. One problem ruled out. Then I found this thread and thought I knew what was wrong. I ordered the "support" (had to dig up the correct part number for our specific fridge) and it showed up and we finally took apart the ice maker to install the fix.... and discovered that we had a slightly different problem - we actually had a corner broken off of the ice tray.

So, my point is that you might want to look closer at your problem before you buy extra parts, however, the parts were both really cheap so finding this thread has still saved me a fortune and given me the courage to tackle the fix myself. We're going to go ahead and put in both new parts on the theory that the plastic is all the same age so the support bit would probably be the next to break.

Posted on Jul 15, 2010

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Hey, ya fixed it so you do rock!

Posted on Dec 23, 2006

Forget how to set ice maker? can you tell me how to do it. Please

Posted on Apr 25, 2008

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I have the same problem right down to the spiral gear being frozen in place. I used a turkey baster to shoot hot water directly on the gear (it's in the back and hard to get at) and I was able to break it loose and pull it out after only a few times. Thanks for the great tip! My part is on the way.

Posted on Dec 30, 2007

I have the identical problem with mine. Broken bits of plastic in the ice bucket and in the freezer. Water all over inside the freezer and on the kitchen floor. Cheap plastic crap!! I found the part on the Samsung web site and have ordered it. Thanks again for the great information

Posted on Aug 23, 2007

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I want to thank Christobal for his sound diagnosis and resolution to the broken ice maker. We had the identical problem - down to the broken bits of plastic in the freezer area! We bought the new part for $12.75 and installed it immediately - without installation instructions. The part has obviously been modified from the earlier version but works beautifully. Thank you Christobal!

Posted on Aug 20, 2007

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