Question about Samsung RS2578BB Side by Side Refrigerator
The other day, I found that all of the accumulated ice in my ice maker had slightly melted and re-froze together, causing the spiral coil to lock into place. I had to pick at the ice in order to free the bucket from the freezer and completely remove all the ice. Now, water fills the tray, but takes FOREVER to freeze. The tray also doesnt seem to be dropping the ice into the bucket. Ultimately, MORE water is dispensed into the tray and it overflows down into the bucket and out the chute and all down the inside of the freezer. Any advice would be most appreciated!
The icemaker relies on the motor to twist the ice tray about 120 degrees or so the dump the ice out of the tray. In order to get the ice to separate from the tray the force of the motor actually torques the tray against the rear plastic support (much like you would twist an old fashioned ice tray that you fill up by hand). Anyway, this puts a lot of force on the plastic elements that support the tray and they break after time. Once the plastic support breaks in the back there is nothing to get the ice out of the tray and each subsequent filling of the ice tray results in water spilling all over the ice bin and eventually leaking out the front of the refrigerator. You can order the part and fix it yourself (the part is DA61-00244A and is available from a number of websites. Total cost about $16 with shipping.
Posted on Nov 04, 2009
I have to say I'm glad I found this thread. Our problem sounded identical, ice in the tray but wouldn't dump out, broken plastic in the ice bin, and everything in the ice bin frozen in a lump. I found the troubleshooting guide on Samsung's website and it pointed out where the button was to push so you could see if the tray turned over and the motor was working - our motor was working, tray turned, didn't dump, and more water shot over the tray and into the bin. One problem ruled out. Then I found this thread and thought I knew what was wrong. I ordered the "support" (had to dig up the correct part number for our specific fridge) and it showed up and we finally took apart the ice maker to install the fix.... and discovered that we had a slightly different problem - we actually had a corner broken off of the ice tray.
So, my point is that you might want to look closer at your problem before you buy extra parts, however, the parts were both really cheap so finding this thread has still saved me a fortune and given me the courage to tackle the fix myself. We're going to go ahead and put in both new parts on the theory that the plastic is all the same age so the support bit would probably be the next to break.
Posted on Jul 15, 2010
Hey, ya fixed it so you do rock!
Posted on Dec 23, 2006
Forget how to set ice maker? can you tell me how to do it. Please
Posted on Apr 25, 2008
I have the same problem right down to the spiral gear being frozen in place. I used a turkey baster to shoot hot water directly on the gear (it's in the back and hard to get at) and I was able to break it loose and pull it out after only a few times. Thanks for the great tip! My part is on the way.
Posted on Dec 30, 2007
I have the identical problem with mine. Broken bits of plastic in the ice bucket and in the freezer. Water all over inside the freezer and on the kitchen floor. Cheap plastic crap!! I found the part on the Samsung web site and have ordered it. Thanks again for the great information
Posted on Aug 23, 2007
I want to thank Christobal for his sound diagnosis and resolution to the broken ice maker. We had the identical problem - down to the broken bits of plastic in the freezer area! We bought the new part for $12.75 and installed it immediately - without installation instructions. The part has obviously been modified from the earlier version but works beautifully. Thank you Christobal!
Posted on Aug 20, 2007
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Posted on Jan 02, 2017
Tips for a great answer:
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The problem with the ice melting points toward a cooling problem in the freezer. This could be caused by several different problems. Dirty condenser coils below the refrigerator could be contributing to this problem. I recommend checking and cleaning these coils if necessary.
Check the door seal on your freezer. A leak through the freezer door seal may be allowing warm air to enter the freezer and melt the ice.
Make sure that your temperature control is set properly.
If these tips do not help resolve the problem, it is likely that you have a component failure or a sealed system problem. The thermostat could be bad. You could have a condenser or evaporator fan problem. You could also have a defrost system failure that is causing your cooling problem. A weak compressor would also cause this symptom.
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