Question about HP Photosmart 935 Digital Camera

1 Answer

Lens does not open on start-up

I have had a HP Photosmart 935 since 2003. The first one broken within weeks of purchase. One day the lens (Pentax 7.6-22.8mm Zoom) simply stopped opening, although the rest of the functions still worked. Of course, it could not take photos or video. Since it was still under warranty, HP sent me a "new" one. Well, it has happened again, and of course I am no longer under warranty. HP said they will give me an upgrade offer to buy a refurbished camera. Well their upgrade offer is lousy and as far as I'm concerned it it simply an illegal Bait-and-Switch offer. When they replaced my first camera under warranty they should've provided me with a camera that did not have the exact same defective mechanism which would predictably fail, as it has. Failing to do so seems to be a violation of their warranty coverage (i.e., they never actually fixed the problem). That ranting aside, is there anyway to get the camera fixed at a reasonable price? I've seen other postings for similar problems but for other camera brands.

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  • HP Master
  • 102,366 Answers

Try the procedures in this tip.

Posted on Sep 16, 2012

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6ya6ya
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Posted on Jan 02, 2017

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Agent Allan
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SOURCE: hp camera LENS ERROR`

Hey mistydawn33,
Our Best Buy™ store can send the camera out for service you just need to bring it to the Geek Squad® precinct in the store and they will send it out for service. I will say that the cost to repair digital cameras often exceeds the value of the camera, and the repair can take a couple of weeks to get done on average. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Posted on Jul 22, 2008

SOURCE: Lens goes out a little way then goes back in and shuts off

you have a bad gear in the lens ***'y must be replaced.

Posted on Sep 24, 2008

  • 6 Answers

SOURCE: m547 camera lens will not open

My son has this camera and dropped in the sand this summer. He had the same problem.

I found this blog posting.
http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Read it. And try all the techniques.

I took the camera to our photo printing store and the guy sprayed it with compressed air. It didn't do the trick but I think it helped. We tried all the techniques in the article. In the end I put some WD-40 in a dish and used a toothpick to drip the WD-40 into the space between the lens barrel and the camera case. I powered on the camera while my son pulled on the lens. He pushed back the flaps and pulled from them. Somehow, after several tries - and I was ready to give up - the lens opened. We still got a lens error message. We kept brushing away and blowing out sand and turning the camera on and off. Eventually it started working. However, the zoom is not working. But we are going to go back to the photo store and have him blow more air into the lens.

Good luck. Hope this isn't too late and helps you.

Posted on Nov 10, 2008

  • 1 Answer

SOURCE: hp photosmart r742-lens error

Press the lens till the little doors close but not at all, i just fix it these ways 2 min ago! I SWEAR, just press it with a little hard and cross ur finger =D it work for me!

Posted on Jan 11, 2009

  • 102366 Answers

SOURCE: HP Photosmart M425 Lens error

This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Feb 22, 2010

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1 Answer

Have a faulty Pentax, lens comes out beeps then goes back in, in addition the screen is broke. Is the lens problem related to the screen.


The lens problem is NOT related to the screen. A broken screen will not affect the lens, and you can still take pictures even with a broken LCD screen. The lens problem is either a bad lens assembly or a bad main board. It is almost always a bad lens assembly. I can replace the lens assembly AND LCD screen for a total of $85, or Pentax will do it for about $180. In my opinion, it is not worth fixing. If you want to sell this camera, contact me at: mrfixitmark at comcast dot net
I can use this camera for parts.

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1 Answer

HP Photosmart M425 Lens error


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Apr 30, 2009 | HP Photosmart 945 Digital Camera

1 Answer

I have a hp m425 photo smart


In what way do you mean broke eg lens shattered or it wont zoom , if its not physically broken  try tapping the lens gently in the opposite direction to which it fell.This should realign the gears

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HP Photosmart M627 Digital Camera with 7MP


Sorry to day there are no parts or repairs for these cameras.

Aug 03, 2008 | HP PhotoSmart M627 Digital Camera

1 Answer

Hp camera LENS ERROR`


Hey mistydawn33,
Our Best Buy™ store can send the camera out for service you just need to bring it to the Geek Squad® precinct in the store and they will send it out for service. I will say that the cost to repair digital cameras often exceeds the value of the camera, and the repair can take a couple of weeks to get done on average. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Jul 21, 2008 | HP Photosmart M537 Digital Camera

1 Answer

Camera lens exchange within 2 weeks of purchase


it depends on which store you bought it from. Go directly to them.

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1 Answer

Hp photosmart 945 lens is stuck


Looks like the large lens cannot get it's lense out with the electric drive. This is operated by a little motor with gears. The clicking sound is from gear-teeth. Your guide shaft (3 of them) may be blocked by sand or dust or broken guide-pins.
Once the large lens is fully out. The small internal lens will be moved in and out for zoom. I have recently fully dissassembled my broken HP945 which was fallen on its lens in extracted mode (under charge from docking station). If you want pictures how it looks inside, let me know. rene_bdm@solcon.nl

Jun 04, 2008 | HP Photosmart 945 Digital Camera

1 Answer

Cannot remove lens


Dear Shutterbug2,
To release the lens you need to push the lens release button which is on the bottom left of the lens mount, and then turn the lens counterclockwise. If this doesn't work then it is most likely a broken lens release button, and you should then bring the camera to an authorized service technician.

Sincerely,
Allan
Go Ahead. Use Us.

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K100D Problem


Remove lens, locate silver vertical pin inside of mounting ring on left side as you are looking at camera. Lightly slide black plastic piece which is on the vertical pin downward; if it will go downward remount lens and try camera. If plastic piece will not go down, lightly slide it up and then down and now remount lens and try camera. My guess is that either that component is sometimes stuck or that it may have become mispositioned while removing and replacing a lens.

Nov 11, 2007 | Pentax K100D Digital Camera

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