Question about Symbol MC9063-K (mc9063kkehbeea4ww) Portable Terminal

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Connection Issues I currently have a number of these devices that won't connect to our wireless sync server. I have sent all the units in to Symbol to repair the radio to no avail. The units esn and mtn are in the sync server correctly but will not connect. Are there any other avenues to go to correct this issue?

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Re: Connection Issues

Can you give more info,
1>can you see the network? (scan)
2>can you connect to the network?
3>do you get a valid IP?
4>can you ping the server?

if you can not connect to the network(2) but see the network(1) via scan the problem is in your wireless profile, delete the profile and resetup, check that the region settings in the profile match that of the unit.

i will need more info about you network, ie wep/wpa? ch? authentication type? and so on

Posted on Nov 09, 2007

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Cannot Establish a Microsoft ActiveSync connection between host PC and MC9090

Motorola MC9090
Motorola MC9090 Target Platform fetch.php?media=installation:symbol:mc9090.jpg This guide is intended for use with a Symbol MC9090 running Microsoft Windows Mobile 5.0. Assumptions
  • Technician should be familiar with connecting the terminal via cradle, USB and ActiveSync.
  • Technician already has the SyVox Client CAB and a grammar CAB (either the generic one or a site specific one)
Installation Procedure
  1. Set up and save your wireless configuration.
  2. Establish an ActiveSync1) connection between your PC and your terminal.
  3. Copy the SyVox Client and Grammar CAB files to the device in a known directory.
  4. From the device, install the SyVox Speech Client and Grammar CAB files by tapping on them from the directory you installed them in.
  5. If this is your first time running SyVox on this terminal, SyVox will request a License Key. Go to the Menu ? License screen where you will be given a screen with a field for your License Key and your SyVox Serial Number (your device's unique identifier). Contact Genesta with the SyVox Serial Number displayed to receive a 16-character License Key for the top field. Enter it and tap OK.
  6. To perform a simple test of your installation after SyVox finishes loading the speech engine, tap Menu ? Options ? Host Settings.... Choose the File option; then select the demo.xml file provided with installation; and, then the OK selection to accept that demo file. Select the Press to START Listening button near the bottom of the screen to begin the demo. Remember to have your headset nearby as the built in microphone is not sufficent for production environments.
  7. Once you are ready to use this device with a remote host, to connect SyVox to a remote host, tap Menu ? Options ? Host Settings.... Select a Connection Method, enter a Connection Address, and tap OK.
    • A Socket host address is entered in the format *.*.*.*:*, (IP or hostname, colon (:), port (optional; defaults to 3001)).
    • A Web host address host is entered in the format http://*:*/ (http://, IP or hostname, colon (:), port (optional; defaults to 80), rest of address).

Warm Boot

Sometimes Windows Mobile devices require you perform a warm boot. This can be achieved on this device my holding down the red on/off button for approximately 30 seconds. You will know when the warm boot has completed when a white screen is displayed and the unit restarts the operating system.

Cold Boot

Program installations and settings on Microsoft Windows Mobile 5.0 devices will persist even after a cold boot. To achieve the effects of what a cold boot does on other devices, you must perform a clean boot. Because a clean boot requires interaction between a PC and a terminal in the first place, SyVox is currently not designed to reinstall automatically after a clean boot. Therefore, if you perform a clean boot on your terminal, you will have to repeat the procedures listed in this guide. 1) ActiveSync acts as the gateway between your Microsoft Windows-powered PC and Windows CE-powered device and allows you to transfer data between the two. Download it here: hope that helps

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1 Answer

Mc3100 find the wifi networks but can't enable the connection


I am working on the assumption that a laptop can correctly connect to the wireless network and only the MC3100 devices cannot connect.

FedEx and UPS had a similar issue as Windows CE wireless NIC's do not natively support higher level wireless encryption settings that modern wireless routers and Access Points can be configured with. This would result in an similar issue that you have described - the device can "see" the network as it is being broadcasted. When the authentication tries to occur, the two devices cannot "agree" and the device fails to connect.

If this is possible in your wireless environment, change the encryption settings on your wireless router or Access Point down from WPA2 or higher down to WEP remove encryption all together (for testing only).

It is very likely the MC3100 will be able to connect to a non-encrypted wireless network and a WEP enabled wireless network.

Once you get the device connected, try increasing the wireless encryption levels on the wireless network and see how high you can go and still have the MC3100 connect.

Hope this helps!

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Get symbol PDT 3100 working on our store computers and replace our current scanners. We want to start using this product again but not sure how to get them installed and i have to see if ill work with our...

Hector - do you have the full part number from the back of a working unit plus when you load the unit does it show the firmware version required? Do you also load bespoke software onto the device? thanks

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Cab't get computer/application to recognize the scanner

This is an older model handheld that utilizes either and RS-232 cable or Symbol Synapse cable to link to a PC. If the model you are using is cordless, then there should be a dock that is used to connect to your PC.

Most computer peripherals using RS-232 connections require a driver install to the PC in order to recognize the input from the device. Upon successful connection of the handheld or dock to the PC with driver installed, the unit should work as long as there is no physical malfunction to the unit.

The driver utility support the p470 models can be found here:

This unit is only supported by Windows 2000 or Windows XP environments.


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May 04, 2011 | Symbol P470-SR1211100FB Handheld

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Hello, I am with Motorola and have a MC5590. The scanner function does not appear to be working. I have version 6.5. Do you have an instruction set that can test the functionality of the scanner? Thank...

Hello Glenn,
to test the scanner I would suggest to download and install the Datawedge application. It is an desktop installation. As you will connect your MC55 to the Desktop per Active Sync the application will be installed also to your MC55.

The DataWedge aplication will activate the scanner and the decoded barcode is sent as usual keypad input to the system. The application is running in background, if you scan a barcode a pop-up window will come up. Or if another application is running it will send the input to the application.

To download the DataWedge application please go to website and search for DataWedge, or use this direct link

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How do i update the firmware on a Symbol MC9090?

You can do it by SD Card or by Active Sync connection. The instructions are included in the Update package provided on

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1 Answer

Symbol 9090-G barcode guns loosing wifi signal.


I have seen this many many times.

Your problem lies with this statement:-

"I can even see every one of the AP's on the gun anywhere in the plant."

In simplest terms - you basically have too much RF signal. If you have 2 AP's on the same channel and they can see each this will cause problems.

You need to tweak your wireless network regarding power settings and channels. It’s a lengthy and laborious task. Start by getting a site plan, noting all the AP locations, channels and power outputs. Then look for ones that clash and amend. There are a few tricks and tips to use, but it’s basically keep adjusting until at any particular location the hand held can not see any AP's that clash. For a very large site it can take a few days to keep tweaking settings.

Hope this helps.
If you need any more help then please do not hesitate to contact us:- or TEL 01202 620955

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