Question about Canon SmartBase MP360 All-In-One InkJet Printer

1 Answer

Getting a 5100 printer error

Full size text pages print OK, but when trying to print a 4x6 photo, the printer will print about 3/4 of the picture and then stop. I will either get a
ink cartridge jammed or it will display a 5100 printing error.

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  • Anonymous Mar 14, 2014

    Printer will not print 8 x 10 photos. Only print 4 x6 & 5 x 7 photos.

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  • 4,041 Answers

Hi You can Try 2 things.

There is some foreign object blocking your cartridges carriage that disables it from moving. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there



Next try.

It may be a piece of paper or a scotch tape or a staple wire.
Solution 1:
Clean the timing strip.

Solution 2:
The purge cap (the white sliding mechanism that the print head parks to when it's not in use) may be not lubricated well enough .

Lubricate the sliders with some white grease (don't get it on the small wipers or the black caps); this repair probably require to remove the right panel off of the printer to gain access to the purge mechanism.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 10, 2010

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1 Answer

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