Question about Magicard Tango 2 Printer

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Mis-register Magicard Tango 2 printer. When printing occasionally the colours will mis-register. Happening more frequently. Have changed dye-film reel and cleaned machine. Still happening. Any ideas?

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Re: Mis-register

Hi There, 1. Make sure there is no dye film stuck to the print roller. This will cause card mis-registration (you will see feathered edges or a blurry effect. If there is dye film stuck to the print roller peel it off using adhesive tape or similar (the dye film will stick to the tape). You can move the print roller round with your finger quite easily. Then clean with a normal cleaning card. Afterwards check your print start and end position (you may be printing off the end of the card - also snaps the ribbon often!) 2. Make sure the other pinch rollers are really clean. 3. ** Check the warranty status first! *** Remove the right-hand side panel (2 screws on the side, 3 at the back). Check for free play on the card transport stepper motor pulley (there should be none!). Check the belt tension is not too loose (motor is adjustable - loosen 4 screws)). Hold the print roller with your left hand while trying to turn the large plastic pulley. You should feel no play. The grub screw on the pulley can sometimes come loose (1.5mm hex key required). Do NOT try to use a ball ended hex key. This only rounds off the grub screw socket. I hope the above helps! Regards, MC.

Posted on Aug 08, 2007

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Printing lines on cards

Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
    * A sticky cleaning roller is supplied with every new dye film

Kind Regards,


Dec 03, 2013 | Magicard Rio Card Printer

1 Answer

Error code 24:03 magicard- card was stuck in machine

Hi There,

General Error 24:03;
This error is caused by a faulty RFID tag in the colour dye film.
Contact your Magicard dealer for a replacement dye film.

Sep 06, 2011 | Magicard Rio Card Printer

1 Answer

Really poor quality of the printed picture.

Have you cleaned the printer using a Magicard cleaning kit? Your printer neds to be cleaned using a cleaning kit every time you cahnge dye film to maintain a top quality print.
Cleaning kit contains 10 cards, 1 pen and 5 rollers - P/N M9005-761. You can buy it from your Magicard approved dealer or contact Magicard directly who will direct you to a dealer -

Feb 15, 2010 | Magicard Rio Card Printer

1 Answer

Magicard rio 2e, the printer needs to print the access codes on the otherside

The Rio 2E is a single side printer to print on both sides of the card you need a Tango 2E Printer.

Aug 05, 2009 | Magicard Rio ID 2 Card Printer

1 Answer

MagiCard Tango 2 Badge Printer

Hi There,

This is very a very common problem!
Fortunately, it's really easy to fix too;

Go to your 'Printers & Faxes' folder. Right-click on 'Magicard Printer Series'.
Select 'Properties'. Click on the 'Device Settings' tab.
Select the correct printer model in the drop-down list (Tango 2);

I suspect you currently have 'Tango' selected.

I hope this helps.

With Best Regards,


Nov 20, 2008 | Magicard Tango 2 Printer

1 Answer

Printer issue...:(

Hi MaCaTa2,

It can be frustrating when things aren't going smoothly.
Sounds like you're wasting a lot of dye film and cards too!

What program are you printing the badges from?
You have a very 'paper' size with this type of printer.
If you select 'Magicard Printer Series' as the printer, you will then see a special paper size called 'CR80 Edge To Edge'. This is basically the size of a credit card. (2 1/8 x 3 3/8" (54 x 85.6mm). Check your font sizes are not too big. Any text printed on the back of the card is on page 2 of 2 (on the Tango model, a Rio would feed a second card).
Experiment with an application like MS Word, where you can clearly see the 'pages'.
Create a new word document, straight away go to 'File, Print', select 'Magicard Printer Series' from the printers list, then 'Close' (not 'Print'). Next, go to 'File', 'Page Setup', for the paper size choose 'CR80 Edge to Edge', set all the margins to '0' (this is a 'full bleed' printer.
You will now see a credit card size page to work on. If you fill this page (or insert a page break), you continue onto page 2 (the card back - only available on Tango).

I hope this helps.



Jul 01, 2008 | Magicard Tango 2 Printer

1 Answer


Hi There,

I think this may be something Win 2K is doing.
However, rather than power cycling the printer, simply removing the USB connection then replacing it should be enough to 'wake it up' (and save on dye film).

Check the power saving settings for your USB Root Hub;(Hardware/Device Manager/USB Controllers/ USB Root Hub/Properties/Power Management). Make sure the 'Allow the computer to turn off this device to save power' option is NOT ticked.

Check also under 'Settings' / 'Printers', right-click on 'Magicard Printer Series', you should NOT see either 'Resume Printing' (printer is paused), or, 'Use Printer Online' (printer is offline).

Also, make sure you have the latest drivers installed. The Rio 2 / Tango 2 driver V6.01 is compatible with the 'older' Rio / Tango printer (even the non 'NP' models). You can download this here;
Make sure though that you select 'update driver files' and NOT 'add a printer' when prompted (restart is required). Port name should be 'NUSB01' when you see the list of available ports.

I hope this helps.



Mar 11, 2008 | Magicard Rio Card Printer

2 Answers

Static Warning light

Hi Angela,

The Red LED has the following function;

On all the time (not flashing) - Lid is open.
On and flashing - An error has occured. ('out of dye film', 'card jam', etc).
The error would normally be reported on the PC screen via the status monitor. If the status monitor is not running you will not get any error messages. To get the status monitor running again, it's easiest just to re-install the driver. The drivers can be downloaded from Magicard's web site The latest driver for the Rio 2 / Tango 2 (V6.01) is also compatible with the Rio 1 / Tango 1 printers. Download the driver from here;

IMPORTANT: When you run the driver installation setup program, the printer should be switched off. Also, you will be given the following choice;
'Add a printer' or 'update driver files'. Select 'update driver files'. The PC will then ask you to restart. The installation will continue after the reboot. Select your communication type (either USB - recommended, or LPT). You will be prompted to switch on and connect the printer. If USB the port name will be 'NUSB01'. Follow the rest of the instructions to the end of the installation. You will be asked to choose the model at the end.

You should now have a working status monitor. Let me know what the error says on the PC screen if you get one when the printer initialises.

I hope this helps.

Jan 16, 2008 | Magicard Rio Card Printer

1 Answer

The cards are sticking

Hi There,

0.126 is not a Magicard error number. On a Rio 2 printer, the error number will be displayed on the LCD display. It should look like 02:?? or 04:??, etc.

Are the cards feeding out of the hopper?
How far into the printer have they gone before you get the error?
Are any of the dye film panels printed before the card gets stuck?
Are the cards ejected when you click on 'OK'?

The most common reason for the dye film sticking to the cards are if they already have overcoat printed on them (you can not print over overcoat). Also, if you are printing very dense images, try selecting 'ColorSure' mode in the printing preferences, Try reducing the YMC printhead power in printing preferences.

Nov 30, 2007 | Magicard Rio ID 2 Card Printer

1 Answer

I have error whenever i just select encoding only

Hi There, I presume (from the error number) that you are using LC3 (monochrome) dye film in your printer. This error is normally given when the printer detects LC3 (monochrome) dye film, but is then sent 'Colour' printing data from the driver. If you have 'encode only' selected there should be no printing data sent to the printer at all (number of copies = 0), only the mag stripe information should be sent. I suggest you contact Magicard Technical Support in the UK (I am one of their support engineers). We will need some further information (serial number of the printer, etc). Please also check you have the latest firmware (print the internal test card by pushing the button on the back) and are using the latest driver. All are available for download from: To contact customer support send an email to: Advice is free regardless of whether the printer is in warranty or not. With Best Regards, Alan.

Aug 20, 2007 | Magicard Avalon Card Printer

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