Question about Simplehuman Single Cup Pod Brewer Brushed Steel Coffee Maker

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"add water" error message.

I just received a preowned A40. i filled the tank and powered on. i thought that i might have to go through the priming procedure but the machine doesn't ask for it. i'm getting an "add water" error message.

customer service says the sensor on the tank may be bad and will ship me a new tank. i'm leary. tank and float/sensor both look fine. i've read that they've had some problems with this product but nothing too specific.

anyone have any history? any one know how the "sensor" works? i hear water sloshing in the heater tank so i think it's primed.

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  • claire_owens May 22, 2009

    I have the same "add water" error message but I've taken off the water tank and cannot see anything wrong.  I don't know where the magnet is that you talk about in your solution.

  • claire_owens May 11, 2010

    I can't see the magnet... I can't see the float!  Help!  I have the same error message and I've tried everything I can!

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Problem solved! the float in the water tank has a magnet in it that the main unit senses. the previous owner cleaned the tank before shipping and installed the sensor upside down. if you disassemble the water tank, it is very easy to install the float incorrectly.

Posted on Nov 08, 2008

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Ok, duh... sorry.  I found the magnet, turned it around and now I'm up and running again!  Thanks!

Posted on May 22, 2009

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