Question about Microwave Ovens

6 Answers

GE Microwave/Convection Oven Model JE1390WV - 001

The magnetron no longer powers up. When we input any request for timed cooking, (whether microwave or convection) there is a quiet click, the interior light goes on, the LCD behaves normally (counting down and sounding off at the end of the selected time period), however no power to the magnetron, nor fan, nor turntable. Only the interior light and the silently counting LCD are getting power.

Immediately prior to this happening, the door abruptly became difficult to open and once it did open, wefound the upper hook had a range of independent movement that it didnot have previously.

The upper door hook (on the door) can now be pivoted up (by hand) about 30 degrees from its previously horizontal position. It now moves independently from the lower hook on the door. If you push up on the lower hook, this motion will still move the upper hook. The upper hook is still anchored on its pivot pin.

We are imagining there is safety lockout that is no longer being satisfied due to the new range of motion in the upper door hook. ie, it is no longer rigidly held in place and could not bear down on a contact to close it??

GE parts folks say there is no replacement door hook set, they say the entire dooris a replacement assembly ... door part number from GE is WB55X970... and they have discontinued it.

Is this why the magnetron is no longer powering up? The lack of asafety lockout being satisfied? If so, is it possible to 'break into'the microwave and glue, screw or hotwire the safely lockout into place? There are no children in this house nor are there ever any peopleunder 25 years of age ... so I would be comfortable bypassing thesafety lock out.

Many thanks for considering this!

Gay Wyn Quance
gwquance@gmail.com
801 319 2800



So ... is it possible to jury rig a fix here?

many thanks!

Posted by on

  • 5 more comments 
  • gaywyn Nov 07, 2008

    Thanks for the quick response Scott. However, let me ask again: is the 'broken' upper hinge the cause of the problem, and if so, is there a jury rig solution possible. I am looking for a solution I can implement in my own kitchen with glue/wire or a screw, since (if the broken hook is the cause of the problem ) there are NO Parts available to repair anyway.

    So, please reconsider and give me your perspective on whether this broken hook could be causing the described symptoms and second, whether there is a jury rig possible.

  • gaywyn Nov 08, 2008

    ok, good observations ... however, I am still asking for help designing a jury rig that I can do myself. I have a complete workshop. What I do not have is the schematics or mechanical drawings that show how the safety lockout works and then what I would do to design/implement a jury rig around it. So, please provide technical support and instructions specific to what jury rigging would need to be done to either 1. take apart the door and refit new fabricated hook mechanism, or 2. enter the area where the upper hook enters the body of the microwave and do a jury rig to hotwire/screw/glue the safety feature that is not being secured by the broken plastic hook.

    I am looking for the technical support and instructions that your website said was available. I know a new microwave would be very affordable. However, I have a strong repair/reuse ethic and am not inclined to toss and replace. I have 10$ invested with you and would dearly love the technical specific advice that was advertised ... mechanical and schematic (wiring) drawings and advice on disassembly of the door (to repair the upper hook), and or advice on entering the body where the upper hook enters, in order to bypass the safety mechanism, or ... if the wiring diagram shows what relay gets sealed in by the safety lockout, I would love to know that as well, so I can deal with the relay directly. Again, thank you and I look forward to technical specifics.

  • gaywyn Nov 08, 2008

    ok folks ... enough.

    I am asking for technical specifics and am getting well-intended grandmother advice.

    Please refund my money.

  • gaywyn Nov 08, 2008

    MNTech, I acknowledge and appreciate your comments. Until I see a schematic/wiring diagram, I cannot tell if the safety lockout is a 2 out of 2 arrangements, ie, both hooks have to lodge correctly in the body of the microwave for the safety lockout to be satisfied, or if it is a single safety criteria, met by having only the upper hook correctly seating in the body of the microwave.

    If it is the former, then there is still a sufficient safety layer in place. If it is the latter, then I need to make a 'smart adult' decision on how to proceed.

    The bottom line is that I am trying to gather these facts from your company (for the 10$ fee paid) and I am not being provided with the specifics I am asking for from you.

    Hence, while I appreciate all of your efforts to provide me with apple pie advice, I am asking for technical detail. So, again, I am formally requesting a refund of my money, since the service (while prompt and well intended) has in no way met either your advertised deliverable, nor my expectations.

  • gaywyn Nov 08, 2008

    I have already contacted this organization and they do not have the part, because GE has discontinued this part (door assembly). I have contacted 4 additional parts consolidators from all over the US and received the same 'not available' from each of them.

    I had paid $$ to get technical specifics from your company, again, the wiring diagrams, mechanical drawings, schematics. Since I cannot get the parts, I need to jury rig.

    Your company cannot seem to provide this level of technical detail.

    Please confirm whether or not you have access to these technical details and are able to provide them.

    I am starting to believe there has been deliberate misrepresentation of your capabilities. Please either provide the information requested in my earlier thread, or refund my money.

  • gaywyn Nov 08, 2008

    Please Respond to the specific request.

    I had paid $$ to get technical specifics from your company, again, the wiring diagrams, mechanical drawings, schematics. Since I cannot get the parts, I need to jury rig.

    Your company cannot seem to provide this level of technical detail.

    Please confirm whether or not you have access to these technical details and are able to provide them.

    I am starting to believe there has been deliberate misrepresentation of your capabilities. Please either provide the information requested in my earlier thread, or refund my money.

  • gaywyn Nov 08, 2008

    Please forward this to your Legal Department

    After multiple attempts to even get confirmation that your organization can supply technical specifics, I have been forced by the conduct of your staff to conclude that you have misrepresented the capabilities of your organization and are unable to deliver on your advertised capabilities. Please refund my money immediately.

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6 Answers

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Try this number: 1-877-477-7278 they may have the door replacement assembly part number WB55X970 or can get it for you.

Posted on Nov 08, 2008

  • Swilin Sampson
    Swilin Sampson Nov 08, 2008

    To replace the outer door frame, you would need to use putty knife (the
    one you use for dry walling) to remove the inside door frame by prying
    against the inside metal frame. Once you remove the inside door frame,
    you will see two screws that secure the door handle. Unscrew them to
    remove the door handle. Once the handle is out of the way, you will see
    (from outside) there are 2 more screws that secure the outer door frame
    to the door assembly. Unscrew them (be careful not to let the outer
    door frame drop because there is the glass attached to it) and use the
    putty knife to remove the outer door frame. From this point on, the
    removal and installation should be straightforward.

    Once again, as is our duty and responsibility towards our customers, I have to warn you to take care when repairing microwaves. Improperly fitted parts can and will cause serious damage to health, if not death.

    Be careful.


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Please click here and check if they have the parts you require.....


Good luck...

Posted on Nov 08, 2008

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Hate to post an answer to this because it's not what you want to hear. In this case, Scott is 100 % correct. Don't try to bypass safety items with microwave ovens, or most other products. Life is too short. You can replace a microwave, it's a lot harder to replace a person. Junk the micro. No service tech worth asking is ever going to advise you to bypass the safety devises !

Posted on Nov 07, 2008

  • Carl Schulzetenberg
    Carl Schulzetenberg Nov 08, 2008

    Of course we could tell you how to bypass a safety devise, but that would make us liable in court. We cannot be a party to safety hazards.

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Going for the new oven is much advisable.as the part not available with the company is very much hard to get.still you can call a local technician at your place and with the help of him.try to expriment with that old broken part.and may be with his advise it could be proper and you can use it further.but using the oven in such condition is very much risky.so care should be taken about that.

hope this helps you...........

thanks.

Posted on Nov 07, 2008

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Yes it is due to the broken door assembly.as the part is not available with the company.but it can be easily get repaired at a local repair center.because they have scrap  of all types of models.and they can exchange your broken assembly with that old scrap machine good assembly.and it can be made proper to use it again. it will charge u heavy as per the service center rules. thanks.

Posted on Nov 07, 2008

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  • 558 Answers

Its repair will cost you more than a New one, so better to purchase a new.

You can make a new choice just looking at this site:
http://www.naaptol.com/buy-online/WO-shopping-best-deals-W115O/kitchen_appliances/cooking/microwave_oven.html

Make the old one ur locker for keeping Jewels.

Posted on Nov 07, 2008

  • Puneet Jain
    Puneet Jain Nov 07, 2008

    Surf this site:

    Naaptol.COM

    Thanks for using FixYa.

    Scott


  • Puneet Jain
    Puneet Jain Nov 07, 2008

    Yes, offcourse the broken hinge which can not be repaired almost make it useless. And it can not be repaired and used anymore.

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