Question about Casio Exilim EX-Z3 Digital Camera

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"lens error" on casio ex-z3

When switching to record mode lense extends then retracts, with screen saying "lense error". there are no visible obstructions, it extends fully, stays there for 1 to 2 seconds max, then retracts with screen saying "lense error". ...very frustrating. in play mode everything is fine. camera is charged. help! --Big R

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  • Anonymous Apr 01, 2014

    lense will not retract

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Sorry to say but a lens error actually is a problem that you cannot fix at home. When a lens error occurs, the motors inside that make the lens retract and protract were some how damaged, usually caused if the lens try coming out when you have it in your pocket or against a surface so it cant fully come out. You will have to send the camera in for service and you can do that by calling 1-800-706-2534, option 1.

Posted on Jul 14, 2007

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Posted on Jan 02, 2017

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Unfortunately you DO need to send it in to the technician. Sounds like at some stage the lens has been extended and has been 'knocked'.
Believe me when I say 'knocked', it could be as simple as placing it down on the table with the lens extended.
Get a quote first because they vary from place to place and if there are technicians 'on the ground', they can have it back to you by the end of play. Otherwise it can take over a week.

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Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

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Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
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I also own a Casio EX-V7. My sister dropped it so hard that a dent has appeared on one of the front corners. Everytime I switch on the camera on record mode, LENS ERROR 2 appears for a few seconds.

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