Question about Maytag Neptune MAH5500B Front Load Washer

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Black mold on rubber seal

My Maytag Neptune washing machine has developed black mold on the rubber seal for the door. I have tried cleaning it off and nothing works. What is the answer to this problem?

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  • karenlmore Nov 12, 2008

    I do not understand this answer. I understand that I may have to replace the seal, but what is the recommendation about maintaining it? What is the "boot" and what is Affresh? How do I "whipe out" water and from where?
    Karen More


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Youust replace it, and start from scratch. From day one you have to maintain the boot with Affresh, whipe out water

Posted on Nov 09, 2008

  • cmcarter13 Nov 13, 2008

    the rubber piece around the front of the drum and attached to the front of machine is the door boot. The Affresh is tablets you can get at Lowes, Home Depot,Sears. You use once a month. You wipe out water from the bottom of door boot, you can pull back on it and find four holes that drain back into tub, I hope this helps.

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1 Answer

My maytag neptune washer has black residue on the seal. I have tried everything & nothing seems to take it off. I am now concerned that it is mold. Has anyone experienced this same problem?


Hi just read your posting.The black residue is most likely mould.I have seen it on a few front loaders.Have you tried the product called Mould off ?It helps on some machines.Worse case you might have to replace the door seal.Please reply for further help.Looking forward to your reply.

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Is there any kind of recall on a Maytay front loading washer, model #MAH6500AWW? I am having problems with mildew in the rubber part and terrible smelling water in the bottom.


The cleaning process for your Maytag Neptune front-loading washer, for example, requires some time and patience. Over time, your washing machine will need to be cleaned. It can develop offensive odors through multiple wash cycles. This makes the washing machine less effective at cleaning the clothes you put into it. Maytag offers some sound advice for cleaning your front-loading washing machine.
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    Look closely at the gray seal of the Maytag Neptune front-loading washer's door opening. This seal can have a buildup of debris or detergent residue.

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    hope this helps.... maytag actually had a lawsuit over the neptunes and now are owned by whirlpool coorporation due to that law suit and a dishwasher they had that would catch fore... servicer for 18 years now good luck to you

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    Try pouring a cup full of distilled white vinegar into the soap dispenser drawer while it is filling up on a hot wash. Don't put any washing in, just let the machine go through the full cycle. Repeat if necessary.

    You may be able to scrub lightly affected areas of the door seal with a scourer or old toothbrush etc. and something like Jiff. To be on the safe side you should wear goggles and a mask when dealing with black mold.

    It may be worth trying a black mold remover available from supermarkets but read the instructions to make sure it is safe to use on rubber if intending to use it on the door seal. If badly affected - the only way to get rid of it - is to replace the door seal.

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    RUBBER LINER COLLECTING MOLD


    I have been struggling with the same issue for a long time. Regular bleach and mold-killing products did not work. But I just tried Clorox "Washing Machine Cleaner" and was amazed. I scraped off the loose mold from the rubber gasket and then painted on the product, which is thicker than bleach. After about 20 min. I scrubbed it down with water and painted a second coat on the tough areas. No more mold. I also ran some through the machine per the instructions for good measure and ran another rinse cycle. I am in no way connected to Clorox, but I am so happy to be rid of this problem. Good luck. <!-- from fixya rte -->

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    Clean with bleach solution and a Mr Clean Magic eraser.

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    Black mold on washer door seal


    this is a very common problem with the neptune washers.
    use a javex and hot water solution and scrub the rubber boot.
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    There is a way to prevent this. when the washer is not in use, hang a small towl on the washer door, and do not close the door.
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