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Brother hl-2170W wireless problem

The wireless port has been working fine for two months, suddenly it stopped working. I tried re-setting it and then re-loading the drivers, but after loading them, the install wizard can't find the printer. All firewalls are Off. Is the port dead?

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  • TonyC301 Nov 19, 2008

    Thanks, and sorry for taking so long to respond, but had to go out of town for a while. I did the factory reset as you posted, and set the IP numerous times. It just could not see the network thru the wireless port. I finally called Brother who walked me thru the same steps, then had 2nd level support call me back. Long story short, the wireless port Had gone bad, they overnighted me a new one, which installed flawlessly. I guess I'll just see how long this one lasts.... Thanks again.

  • Anonymous Dec 18, 2008

    how do i reset the server

  • superemeka94 Dec 18, 2008

    how do i reset the server

  • sozuazadan01 Apr 21, 2009

    I need to do a factory reset

  • hungryhound May 19, 2009

    HL2170W was working fine last week, but now will nt print.Have reinstalled it numerous times, Im not a computer expert so I dont know if its me doing something wrong, but, I followed the manual and my computer tells me it has been installed successfully and after re booting........still wont print!!

  • dolphhess Dec 11, 2014

    I Had already reset the network print server back to factory defaults:



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Reset the network print server back to factory defaults:
Turn off the printer
Make sure the front cover is closed and the power cord plugged in.
Hold the "GO" as you turn on the power switch. Keep the GO button pressed down until the Toner,Drum,Error LEDS light up. Release the GO button. Make sure that the Toner,Drum,and paperLEDS are off.

Press the GO button seven times. Make sure that all the LEDS light up to indicate the print server has been reset to factory defaults.
Then setup the IP address.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Nov 07, 2008

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How do I reset the printer to factory defaults? How do I perform a factory reset?
Follow the steps below to reset the printer to factory defaults.
1. Check that the front cover of the printer is closed. Turn OFF the
power switch on the right side of the printer.

2. Turn ON the printer power switch while holding down the GO button
until the Toner, Drum, and Error LEDs are lit.
The GO button is located on the top left side of the printer below the
Toner, Drum, and Error LEDs.

3. Release the GO button. All LEDs will be off.

4. Press the GO button 8 times. The Ready LED will flash while the
printer is reset. After the printer is reset the Ready LED will be lit. For further assistance Phone Brother Customer Service: 1-877-BROTHER (877-276-8437)
M-F, 9:00am to 8:00pm Eastern Time

Posted on Sep 22, 2009

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It may be no more than your wireless router going flaky.
Yesterday, one of my computers could not connect to the Internet. Unplugged the router for 3-5 minutes and then plugged it back in for the same amount of time. Then it worked.
This morning my printer would not work. Repeated the paragraph above and all is fine.
Looks as though the unplugging forces the IP Settings in the printer (or router???) to be reset.

Posted on Jan 29, 2010

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1 Answer

I have a MacBook Pro 10.6.8 and an HL 2170W. Has been working great for almost 2 years then all of the sudden it wont print at all. Turned on and off, reattached cables, downloaded driver from your site,...

I just downloaded the newest software and I am having that trouble too. Tried to reload the previous software and it will not work either. Any solutions out there?

Aug 14, 2011 | Brother HL-2170W Laser Printer

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I changed my wireless password now my brother HL-2170W Laser Printer isn't working can you tell me how to tell the printer the new password?

look in your user manual on the proper procedure. if you don't have the manual go to and download it. you can also ask a question on the site and they could also be able to help you.

Feb 19, 2011 | Brother HL-2170W Laser Printer

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We just got two brother hl 2170w printers from a lab across campus, they were configured for a wireless connection and now we are trying to connect them to the network via a wired connection. the test page...

hi there, this should work for you:

When you disconnect an Ethernet cable from the printer, wireless network will be enabled.
On the other hand, when the Ethernet cable is connected to the printer, wired network is enabled.

If you press the Go button for approx. 13 seconds, the network setting page will be printed out. Then release the Go button, wired network will be switched to wireless network even if the Ethernet cable is still connected.

You can then verify your network settings and change between wired and wireless setups.

Apr 16, 2010 | Brother HL-2170W Laser Printer

1 Answer

I installed a Brother HL-2170W a month ago and it worked fine on my wireless. Now I cannot get a wireless connection. Can you point me in a direction?


Please check that, can you go online with any wireless computer,if you can go online with that, then try to reconnect your wireless printer again (if can't go online then check wireless router)

Hope it can resolve your query
Thanks for using Fixya

Apr 03, 2010 | Brother HL-2170W Laser Printer

1 Answer

No IP address on Brother Printer

Hi, I am assuming that it works whn it is connected directly to your system, as you told that you got your printer replaced. And as you may know that connecting through CAT5 cable is the RECOMEND way..but thats what every1 else tell. So now, the 1st doubt that comes in my mind is about the OS you are using. The model you are using is compatible with Windows, Mac & Linux.
The 2nd possibility rises have you installed the appropriate driver for the printer you are willing to use and check your wireless settings too.
Now the 3rd possibility is that maybe there is something wrong with your router. Maybe you should make sure that the router is working properly.

Nov 26, 2009 | Brother HL-2170W Laser Printer

1 Answer

Lost cd-rom for brother HL-2170W. I need to connect a new laptop to the printer on my wireless network and can't figure out how to do it! It's running Windows XP Pro.

Download the updated firmware, drivers and software for you printer from here (select 'ALL' as Type, and then select your OS and language, to see all downloads available in one page):
Brother HL-2170W downloads Homepage

Also download the manual and guides for your printer:
Brother HL-2170W manuals

And make sure you also look through the FAQs and Troubleshooting under 'Initial Setup' and 'Software' sections:
Bother HL-2170W FAQs & troubleshooting

Sep 02, 2009 | Brother HL-2170W Laser Printer

1 Answer

Cannot print to 2170W via wireless

You need to hard coat your Ip for the printer.

Aug 29, 2009 | Brother HL-2170W Laser Printer

1 Answer

Hl-2170w brother is offline

I just realized what my problem was with this same situation..."Off line". Do the following:

1. Reset the printer to factory default settings: turn off, turn on holding down blue button; after all LEDs light-up release button; All LEDs with go out then flash once.
2. Hook up the printer to an open port on your wireless HUB.
3. Install Brother software (note: go to programs/brother HL-2170 and select remove software prior to reinstalling)
4. Here is the catch: MAKE sure to select the correct encryption code. I was selecting TKIP instead of AES and two things happened...1) the computer did not pick up the printer on the network scan, and 2) the printer will remain off-line.

Once i selected AES, the computer found the printer on the network and viola' no more problems.

I then added my wireless laptop: installed drivers only, the programs scanned and found the printer on the wireless network and that was it. Now both computers are wireless!


Jan 21, 2009 | Brother HL-2170W Laser Printer

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