Question about HP OfficeJet 6110 All-In-One InkJet Printer

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HP Officejet 6110 xi All-In-One will not scan

At my job we have the 6110 xi all-in-one model. Usually we scan documents onto an old Windows laptop, but I decided today to install the driver files for the 6110 xi onto my Macbook and do it that way since it would be faster.

The problem is now that when I tried and scan again with the old Windows laptop, the 6110 xi still thinks its the Macbook. So when I'm pressing the "Scan to" button the options that come up aren't: Scan to paint, word, email, etc. It shows: Scan to adobe photoshop, scan to mac mail... AND I CANT FIND A WAY TO CHANGE IT BACK.

It won't recognize the Windows laptop. Even if I work around and try to go to Microsoft Office tools and use the Scanning wizard and even when I select scanning from the Scanners and Hardware spot in the Control Panel, it still won't. I'll start the process and it will say "warming up lamp" and then it never gets past that. Furthermore, the HP Director won't open on the laptop.

Somebody help, because I can't keep my Macbook at work just so we can scan documents.

If this doesn't make a whole lot of sense (because I've analyzed this so much myself and come to no solution, which is why I'm here) I will try to explain it better.

Thank you

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  • Jacob Nov 10, 2008

    No, this isn't complicated it makes a lot of sense. I could not find the original CD in the office so that added to the frustration. I tried installing various different drivers on the Windows laptop, but it did nothing. Perhaps a full uninstall is necessary. Also, I unplugged the Officejet 6110 xi, but I don't think it was longer than a couple seconds. I'll try for a minute or so and then see what happens.

    I'll post back with results soon. THANK YOU!


  • Jacob Nov 11, 2008

    Ok, I came into work today and immediately unplugged the Officejet for about 2 minutes. When plugged back in, still no changes. However, I uninstalled the software and drivers from the Windows laptop and then reinstalled the newest versions of them from the HP support site. Everything now works as before.



    Thank you so much.

  • evanr Dec 12, 2008

    My 6110 Officejet won't scan. I tried downloading the software and re-installing, but still nothing. Can I get a new CD software? Can't find the original CD.



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I've had the same problem for months and it is now working. I solved it by unplugging the USB from the printer AND the computer and unplugging the power cord as well. I let it sit for 5 minutes. I had read a previous solution that said something about letting the brick dissipate?? I then plugged everything back in. Turned the printer on and it immediately installed itself. Then I went to Control Panel, Device Manager, Imaging Devices (may be worded a bit differently) right clicked on my printer, clicked on update software--it took several minutes for it to find the update, so be patient, but when it did it updated quickly and now the scanner is working. :) I tried several other suggestions, but this is what it took to get it to finally work!

Posted on Nov 10, 2013

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This is an interesting problem because a printer isn't "intelligent" the way a computer is "intelligent". While devices such as the 6110 have RAM and thus "memory", they don't have the ability to recognize which devices are connected to it, as such. That's why you have to install all of the HP software and drivers onto the Windows or Mac machines, so the burden of recognition and interfacing is on them.

That said, information and even errors can be stored in a printer as long as it's receiving power...sometimes even when they're turned off.

My first suggestion is to completely turn off the 6110 and unplug it both from it's supply of power and from any computers.

Let it set for around 30 seconds to a minute so that any residual power from the "brick" dissipates.

Reboot the Windows computer.

Then plug the 6110 back into it's power supply and attach it back to the Windows computer.

Power up the 6110 and let it go through it's start up and alignment routine.

Try to scan again as you originally did before you tried to us your Macbook with the 6110. Hopefully that will do it.

If, for some reason, the Windows machine is still not able to interface with the 6110, you may have to completely uninstall all of the HP software and drivers from the laptop and reinstall them using the original installation CD, just as if you were installing the printer with the laptop for the first time.

This means (assuming you have Windows XP), going to Start -> Control Panel -> Add or Remove Programs. You'll need to go through the list after "Add or Remove Programs" opens to select and uninstall all the software and drivers that have anything to do with the 6110. Hopefully, this'll be just one or two selections.

If you have the original CD, you can also insert it and it should offer you the option to uninstall the original software and drivers. That would be the easiest. Then you could just turn around and do a reinstall from the disc, no muss, no fuss.

If you do not have the original CD (and believe me, these things get lost all the time), you can still download all the latest software for the 6110 onto the Windows laptop by going to this web page at HP.com:

Officejet 6110 Software and Drivers

Once you go to that page, you'll need to select your particular Windows operating system name. You'll be taken to the web page where you can download the installation software and the latest drivers. Once they're reinstalled onto your system, you should be good to go.

You "may" be able to install the latest software and drivers without uninstallng the old stuff first (that is, you could be offered the option to overwrite the old software when you install the newer software),. but that's not as "clean" and instead of curing the problem, it could make it worse. If you're a risk taker, go for it. If not, don't take the chance of more headaches.

I probably made this sound more complicated than it is. Good luck and post back your results.

Posted on Nov 10, 2008

  • tripwire45 Nov 11, 2008

    Glad I could help. I appreciate the feedback. Cheers.



    -Trip

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