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Kenmore Elite 20992 washing machine not spinning

Model: 110 20992 991
Type: III

My husband and I have been problem shooting this for a week. The washer will agitate and drain but does not spin dry. We read online that it might be the coupler so we disassembled and looked at this part and could not see any problems. If a coupler is broken is it visible to see or is it internal (in the engine or elsewhere)?? The 3 leg/3 leg and rubber ring ("spider" piece) did not have any broken legs or parts that seem lose.

We put it together again and tried a cycle to troubleshoot. It fills, agitates and drains but does not spin. It makes a whirring noise like it's trying to spin and I don't believe it's the engine. It also begins to smell a little like burnt rubber when it gets to the spin cycle. Any ideas? Please help....Thank you so much for your time.

Michelle

Posted by on

  • Anonymous Nov 19, 2008

    Exactly the same problem.
    This one had a definite rattle whine it tries to enter the spin cycle.
    It's at an apartment, so I'll take it apart.

    Anyone have a diagram?


×

6 Suggested Answers

SOURCE: Loud clicking noise - wont agitate or spin

I had the same clicking noise. Turned out to be the coupling between the motor and transmission. A $15 plus 1 hour labor fix

Posted on Nov 24, 2007

Oceti
  • 51 Answers

SOURCE: Kenmore Washing Machine won't agitate, spin, or drain

The problem sounds like the motor to transmission coupler. If it is not draining or spinning you may find that the lid switch is inop.

Posted on Dec 07, 2007

IB4G2008
  • 3587 Answers

SOURCE: Washer doesn't agitate

sounds like your washer went mellow on you(doesn't get agitated, right)?

ok. enough humor.

sounds like there's a problem with the motor/belt/control board in that order

Posted on Mar 13, 2008

  • 1294 Answers

SOURCE: BACK LEG LEVELING ARM

The back legs are usually not adjustable. Adjust the front legs & lock them with the lock nuts, at the lowest level, that is the machine tilts towards the front. Adjust further if there is any shake when you try with your hands.

You could also check to see if any springs or shocks have become loose. Refer manual.

Posted on Mar 30, 2008

SOURCE: Washer fills, drains, & final spin

I had the same problem and ended up replacing the control board which solved it.  Contact Westland Sales at 800-356-0766 ext. 5 for tech support.

Posted on Jun 02, 2008

  • 113 Answers

SOURCE: kenmore 90 series loud whirring/howling noise during spin cycle

Sounds like you have a broken motor coupler. They are inexpensive. Can be a little tough to replace but I can walk you through it. You can purchase a coupler here.
http://www.shop.washermd.com/product.sc?categoryId=1&productId=1
Dave

Posted on Dec 19, 2008

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