Question about Samsung Prostar 816 Phone

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Prostar 816 On-hold ring-back feature

We have owned a Prostar 816 phone system for about 8 years and never had an on-hold ringback feature on our system to any of the phones. Suddenly about a month ago whenever we put someone on hold, within 20 seconds the phone is ringing back. First to the original person then, if no one picks up it rings back to reception. How can I program this to stop? Thanks.

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  • Anonymous Mar 27, 2014

    Our nortel T7316E does not ringback after 20 seconds when someone is put on hold. How do I turn this feature back on. When putting a customer on hold, we need it to ring back to the original person who answered after 20 seconds, then if not answered, ring back to reception.

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You can stop the recall function on any indidual call by double pressing the hold key to invoke exclusive hold. Watch this clip or see many more at www.AbbeyTelecom.com


Posted on Dec 09, 2010

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Constant busy signal

Posted on Mar 17, 2011

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Related Questions:

1 Answer

How do I change the hold time before it rings back on my prostar 816 plus?


root your phone and edit call ring delay in build.prop in the root of your phones system storage.

Aug 12, 2013 | Samsung Prostar 816 Phone

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Will any other telephones work with Prostar 816 system?


I do not believe other phones will work properly go to ebay and buy the same phones if you need more they are cheap

Feb 12, 2018 | Samsung Prostar 816 Display Phone

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OUR PROSTAR 816 SYSTEM IS RINGING BACK ONCE WE PUT SOMEONE ON HOLD WAY TOO QUICKLY. IN ABOUT 30 SECONDS IT WILL RING BACK & i'D LIKE TO CHANGE THE RING BACK TIME TO AS LONG AS IT WILL ALLOW. CAN YOU...


To change the hold recall timer on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
The code for hold recall is #52
enter in your hold recall time in sec. and in a 3 digit format. i.e. 30 seconds = 030 a minute and a half is 090 and so on.
press # when finished

Aug 13, 2010 | Samsung Prostar 816 Phone

1 Answer

Need to know how to change the time on my ProStar 816 phone system


To change the time on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down, enter #20 the screen should say MMC DISABLED
1) enter in 1 2 3 4 1 # (that enables programming)
2) enter in #55 the screen should say YYMMDDWHHMM
3) enter in the year, month, day, day of the week, hours and minutes(the day of the week values are 1= mon. 2= tues. etc.)
press # when finished.

Nov 18, 2009 | Samsung Prostar 816 Phone

1 Answer

Are there any models of the prostar that support caller id?


No. The Prostar 816 is a 1994ish analog system. It was replaced with the DCS digital systems and they do support CID. The phones are not interchangeable.

Carl

Sep 22, 2009 | Samsung Prostar 816 Phone

1 Answer

How do I increase the hold time (before it starts beeping) on my Prostar 816?


To change the hold recall timer on a prostar 816 you first need to be at a display set (doesn't matter what the extension number is).
with the handset down enter #20 the screen should say MMC DISABLED
enter in 1 2 3 4 1 # (that enables programming)
The code for hold recall is #52
enter in your hold recall time in sec. and in a 3 digit format. i.e. 30 seconds = 030 a minute and a half is 090 and so on.
press # when finished

Aug 10, 2009 | Samsung Prostar 816 Phone

1 Answer

Have just bought a used samsung prostar 816 stc phone, but can't


Possibly, does the system shut the line down or does it just doesn't break dial tone?

Mar 25, 2009 | Samsung Prostar 816 Phone

1 Answer

Caller ID?


No. I think the Prostar was mid 1990's manufacture. It was replaced with the 50si and DCS family. IIRC the 816 phone is not compatible or ugradable to any of the newer product.

Carl

Sep 08, 2008 | Samsung Prostar 816 Phone

2 Answers

Speaker phone light continually blinks


The blinking light on the speaker button means the forward when busy is on. To cancel it- With the handset on-hook dial #12.
Then press your own station number. Then dial # again. The speaker button should stop flickering.
Note: If the SPK button continues to flicker, Forward all is activated. It is the same process as above but use #11 instead of #12

Feb 21, 2008 | Samsung Prostar 816 Phone

1 Answer

Some of the buttons don't work and the Hold function doesn't work


The Prostar 816 phone system can only use Prostar 816 phones. There is a rare larger Prostar system that can use other Prostar phones along with the 816 but typically was only installed in situations where more than 16 phones were needed. If you are looking at non-prostar phones like the Samsung DCS 12 then they certainly will not work.

Oct 20, 2007 | Samsung Prostar 816 Phone

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