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Keyboard won't repond during the boot process

Hi, I'm having a serious problem, my computer won't startup correctly after I turned it off. I get an error stating there is a possible problem with the BIOS. I can't even access the BIOS because my keyboard is unresponsive now and so is the mouse. My friend said that it may be due to too much power usage so we unplugged all the nice extra stuff I had, that didn't work. When I turn the computer on it acts like it's starting up and tries to load Windows XP but I get the blue error screen saying that windows could not start. So I can't run windows or access my BIOS to fix the problem.

I'm really stumped to what the problem might be. I turned it off properly, my hard drives works just fine and so does the mouse and keyboard. I did check in other forums with similar problems, they stated that the motherboard could've fried. I hope that's not the case.

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  • Khrystal Nov 08, 2008

    I'm sorry I meant to state that I have both a USB and a PS/2 keyboard and I have tried them both on the unresponsive computer but they work fine on the other computer I have which is somewhat the same. The caps lock will not turn on when I press it but it did turn on for a split second in the very beginning of the boot process. Also forgot to say that in the beginning of the boot process, all three lights (Caps, Mode, Num) light up and then of course turn off except for the Mode and Num, they stay on.

  • Khrystal Nov 16, 2008

    I managed somehow to fix the problem but everything seems to work fine now.
    I unplugged a hard drive I had. Turns out it was in a bad condition and was interfering with the power usage.
    I appreciate the help.


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The motherboard is clearly perfectly fine, if it tries to start up windows, are you using a USB keyboard? if so try the old Style PS/2 oval or round shaped connector type keyboard and see if that works.
Let me know how that goes so can continue to diagnose the problem.

Posted on Nov 08, 2008

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Just had a service call for the same problem on an ECS motherboard. PS2 keyboard nor USB keyboard would work. Press the Caps Lock, if the light doesn't light then the keyboard controller is fried as is the motherboard since it is not practical to replace the controller chip. If money is an issue find a motherboard that will accept the same processor, RAM and drives. The client had been accidentally disconnecting the keyboard while the computer was on repeatedly. Found her a new mobo for $50 and used the same items I mentioned above. One confusion is that you say the keyboard is unresponsive and that it works fine in the same report. Again, pressing the Caps Lock key will light the corresponding light on the keyboard if it is recognized by the I/O controller. Good luck, Steve Medley

Posted on Nov 08, 2008

  • 1 more comment 
  • Stephen Medley
    Stephen Medley Nov 16, 2008

    Are you still with us ?

  • Stephen Medley
    Stephen Medley Nov 16, 2008

    You a very welcome and thanks for the rating :) Wondered what happened to you and glad that all is well. Steve Medley

  • Stephen Medley
    Stephen Medley Nov 16, 2008

    Sorry I wasn't any help.

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Removing the existing driver and reinstalling it using a "clean-boot" may resolve the problems you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software. Firstly, go to the manufacturer's website and download the latest version of your software/driver. Although you may have the latest version already, it could be corrupted.

Once you have done this, uninstall the existing driver using the add/remove software section in the control panel. Now restart your computer.

Once you have saved the correct software, it is time to "clean boot" your computer. This will ensure no other conflicting software remnant or anti-virus firewall can prohibit the proper installation of your software. I am assuming you are using XP. If not, just let me know and I will provide instructions for your particular OS..

1. Click Start --> Run --> Type MSCONFIG --> Click OK
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6. Click on the Services tab
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Now you can reinstall the downloaded driver. Now do the following:

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