Question about HP Officejet J5780 All-In-One InkJet Printer

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HP J8750 Cartridge error

Hello, I've got this big problem. My printer model is hp j5780. It's been a while and my printer is displaying this error message: "Cartridge error: Cartridge on right must be replaced." I've replaced it, refilled it actually and error message won't go away. I was looking for a way to reset the printer or something, but don't know how. Also, i was looking for a way to clean it too, but also don't know how. Is there any chance maybe if u know what to do?

Il really appreciate it!!!

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I had this "Cartridge error" problem on my HP J5780 printer. Replaced the cartridge, but still got the same error. Then removed the cartridge and used a cotton swab with a little denatured alcohol, and gently and carefully cleaned the contacts in the printer. Followed this with a dry swab to be sure no alcohol left. Replaced the original cartridge, and have been using it for a week now with no more error message.

Casey K.

Posted on Nov 12, 2008

  • fatima1059 Feb 28, 2011

    THANK U !!!!!!!!!!!! ckassens

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This type of fatal cartridge error (i.e. "refer to documentation" / "incompatible cartridges", etc.) typically indicates the internal micro-electronics of the HP #74/75 cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge, are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. However, our test group has also seen these failures with brand new cartridges. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on most models which use HP 74/75 cartridges. Refer to Inkjet411 youtube videos below on how to access respective printer's service menu and correct:



HP 74, 75, 74XL, 75XL Cartridges - Solving Errors & Warnings:http://www.youtube.com/watch?v=C5ISTGyScWU



HP Photosmart C4200-C4500 and C5200-C5500a Printers - Diagnostic Tap 41 Test: (verifies electrical health of ink cartridges):http://www.youtube.com/watch?v=8fE-IM4AVMc



HP Photosmart 4200-4500 5200-5500 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=UDxRkAGOJaI



HP Officejet J5700/J6400 Printers -Cartridge Error Bypass (HP 74-75 Cartridges):

http://www.youtube.com/watch?v=3X3_D90SSq4


Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=FnXoDIblpdU

Posted on Apr 05, 2013

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1 Answer

Just got new catridge refilled and it only did two documents now says replace HP Office Jet J5780


Sounds like the refilled cartridge chip is not good, take back to where it was filled and get another cartridge

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1 Answer

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