I noticed that you answered someones question about paper jams with the statement that if the paper is jamming at the back where it comes out of the printer that the sensor is either broken or dirty. I guess my question is this. . . I don't know where to look to clean it, but I will try. But if this sensor is broken . . .is it worth getting it fixed or just get a new printer?
Thanks. I really don't want to keep picking this 'fan style' jams out of the back of my printer. It is very frustrating.
The sensor is on the back of the fuser, it's the small black plastic piece that the paper hits as it passes through. (or is supposed to) online suppliers have this part for under $40 us. it's an exit sensor.
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if the paper is jamming at the back of the unit, and looks like an accordian after removal, it's more than likely only the paper sensor on the fuser. i dont recall the part number, but it can be had from online suppliers for under $40.
Most larger printers like yours have an optical sensor that needs to have the paper pass by in order for it to send the "sent" signal. If the paper doesn't trigger that you get the paper jam error. look at this page http://www.fixyourownprinter.com/forums/laser/47953#1
it will tell you what and where to check for your problem. It has photos and videos. I hope this helps some.
If it?s always in the same spot then you can narrow your search for the problem.
-Look where the leading edge of the paper is getting jammed up for an obstruction, especially if the paper is folded in an accordion fashion. Look closely, I?ve fixed many a paper jam by pulling out a corner of a page stuck in a recess.
-If the paper path is clear then the next thing I would suspect is the paper you are using.
-Try new paper that isn?t bowed, folded or curled. Before inserting into the paper try flex it back and forth along the width and length, then insert making sure to slide the two side guides and the back guide until they fit snugly against the stack of paper.
-Other things to check are the rollers where the leading edge of the paper is getting stuck. Make sure they are clean.
-Also make sure your toner cartridge is inserted into the printer correctly. If you have a spare try using that, sometimes cartridges can drag on the paper.
Some questions first:
-Where in the paper path is it jamming?
-Is it always in the same spot or does it vary?
-Roughly how many pages have you printed with this printer?
-Did anything lead up to this or has it progressively gotten worse?
try "rotating the pick up tires". (dell tech's phrase, not mine). pull the paper tray clear out of cabinet and look up inside the bottom of the printer. you will see a t shaped assembly with 2 large rubber tires (rollers). pull the assembly down (spring loaded) and peel the tires off the plastic mounting rollers. turn the tires inside out and replace them.