Question about Sony Cyber-shot DSC-W80 Digital Camera

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Camera Won't Zoom

Hi - When I try to zoom it won't and says power off. I tried calling the Sony technical support but they said I have to send it in. Any suggestions

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  • 489 Answers

Hi

What you are seeing is a generic message that means there is some sort of problem with the lens, it could happen in many different ways such as sand or dirt in the lens gears or impact damage from dropped it.

A couple solutions would be to either buy a defective camera online and make one good camera from the two if you can do that sort of thing yourself, or secondly have it repaired by somebody.

Don't bother trying to send the camera to Sony if it is out or warranty (though you can call them and verify what I'm about to say) because they will want $150+ to do the repair for you. Parts are not cheap to buy from them.

I know of one very affordable digital camera repair business... because I own it. The name is Darntoothysam, feel free to check us out, we are on that big auction website also (I don't plug their name for free), our seller ID is 'darntoothysam'. If you Google "darntoothysam" you will find us.

We have your repair listed as a package in our store for about $70. This covers a new lens, and return shipping of your camera! We even give a 45 day warranty on parts and labor. If you think you can use us then please check us out, even if you need to ask more questions then please feel free to contact me.

Hope this helps,

Thomas
Darntoothysam com

Posted on Nov 11, 2008

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You might want to send your camera to your Sony Authourized Dealer for some technical repair. Since it accidentally fell, there might be a part from your camera that is affected by the sudden hit causing your lense to jammed.

Thank you.


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Hello

Thank you for using FixYa for your problem

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Sounds more like to have a "Zoom Error" so It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.

Please rate our solutions and if you still have problems please call back for more ideas to help you

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Richard Scott
Technical Support
New Zealand

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