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To replace the belt, you need to remove the light cover and then the light bulb. Press in the sides of the cover and lift to remove it. the bulb needs to be pushed in and then turned couter-clockwise. Remove the cover screws. Then flip over the Power Mate and use the flat blade screwdriver to release both tabs. Turn the Power Mate back to right side up and press on the handle quick release pedal and lower the swivel. Tilt the cover forward until it snaps free. Carefully, use your screwdriver to pop the brush supports free on both sides to remove the brush. Slide off the old belt. (If needed, slide off the brush supports and washers. Clean the brush before reassembling the unit. Then replace the brush supports and washers.) Push the belt on motor drive and then onto the brush sprocket. Push the brush supports back into place on the base. (Make sure that this isn't assembled upside down.) Then line up the front of the cover with the base and tilt the cover back into place. Press firmly until you hear both sides click into place. Replace the cover screws, light bulb and bulb cover.
The 2 metal pins of the motorized brush are not in contact with the vacuum cleaner. or the Motorized brush is clogged up. You have mentioned that it is cleaned, but still give a thorough inspection. For the metal pins, firmly insert the motorized brush into the air-intake nozzle. This will connect the motorized nozzle to the unit power supply.
Refer to your owner's manual on how to replace the belt. You have a broken belt if the vacuum is working fine but brush roll isn't turning. Either that or you have an option on your vacuum to turn the brush roll off???????
Take the time to check to see if the belt that drives the brush is operating correctly.
I would also see if the brush itself is frozen up and unable to move.
You need to remove the brush in order to change the belt.
It would be a good time to clean the brush of all debris and add some WD40 to the plastic tabs at the end of the brush. Add the WD40 and turn the tabs around the brush to make sure the turn freely.
Reassemble with a new belt.
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I would try turning the brush by hand to see if there is any resistance. I'm not aware of a "reset" switch that is end user accessible. If the vacuum still has suction, make sure you are using it on a carpet. The brush doesn't turn on wood or vinyl flooring.
is your brush roller turning,that would cause it to be hard to push .the brush roller helps it walk across the floor.if your brush roller isn't turning then your belt is broke or the brush itself siezed up.unplug the vacuum and try to turn the brush roller .if it turns real free then your belt is broke.before you replace the belt always clean the motor shaft ,the old rubber from the old belt melts onto the motor shaft .if you don't clean it your new belt won't last very long.please leave feedback
have a whispertone vacuum, different model #, but maybe instructions
will be the same. Turns out I didn't need a new belt, just clean out
the crud and reset overload protector. The instructions in the manual
tell you to remove the light cover and bulb first. To do this, press in
and lift both sides. Push in and turn bulb counterclockwise to remove.
(you need to do this because the next step involves turning the unit
over). This takes you to
Step 2. Unscrew the cover screws ( on either side of bulb).
Step 3. Turn unit over. To remove cover, insert screwdriver at cover tabs on both sides and twist to release tabs.
Step. 4 Turn unit right side up. Press handle release pedal and lower
the swivel. Tilt cover forward from back until front snaps free.
Step 5. Carefully insert and twist screwdriver at each brush support to free brush from base.
Step 6. Remove worn belt.
Step 7. Slide brush supports off to check and clean brush support areas.
To replace belt: slide washers and brush supports onto brush assembly.
Install new belt over motor drive, then over brush sprocket.
Snap brush supports into place on base. Be sure brush supports are not upside down.
Line up front of cover and base. Rest cover on front edge of base. Tilt
cover to back. Press cover firmly until side tabs snap into place.
Replace cover screws, light bulb and light cover.