Canon imageRUNNER 2200 Black and White Copier
Problem for Canon imageRUNNER 2200 Black and White Copier

Canon IRC 2880/3380 Scan to Email client




By hv2724 on Nov 07, 2008

" "
We have three Canon IRC Printer Scanners that will quite happily scan to pdf and transmit the document via exchange to both internal and external recipients - problem:- the internal recipients can read the "attached image" but all external recipient get a smaller pdf file of the same name that it totally blank when opened.
If the internal recipient forwards the mail to the external recipient then the pdf is received at full size and can be read OK.
This problem arose after the SBS 2003 SP2 (with Exchange SP2) crashed and was fully reistalled with all users etc. However as we are going to transition shortly I have left the new install at SBS 2003 SP1 with exchange at SP0.
Any Ideas?
Canon is baffled as are their local reps.

John Gardner

Solution #1

posted on Nov 27, 2008
Not Rated)

totallyall

Rank: Wiz  Canon Expert
Rating: 82%, 35 votes
re install the system software , flash the machine, or clear mmi
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