If you restart the printer, it works for 5 minutes and then you cannot ping the IP. It goes into sleep mode or something. I have tried re-installing drivers on the server and on each individual computers. Nothing seems to solve it. However the Scanner and the Copier on it seems to be working just fine without any problems. I can ping the Scanner anytime.
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Re: Kyocera 5035 prints only when restarted!
I had the same problem. I would turn the machine off/on and it would work for another 5min. I tried everything I could. I swapped with another machine and it still screwed up, so I knew it had to be the card.
I wound up buying a used card from Greater Phildelphia.
They sell from machines that come off lease. 215-788-7111
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This is a fuser problem , and with any luck you will be able to reset it. Do this: in the copier mode press yellow reset button, then press 10871087 in rapid prosession. Scroll to u 163 ( fuser reset,) and press start button to enter mode . Press execute and wait till mc asks for a restart. Swich the main power of, wait a few seconds and restart. If this does not work you will need to contact your service agent
I had the same problem
on my brother MFC-9320CW
I set it up to work over wifi and it worked well for months then i started having issues one day (showing offline)
i had to restart the printer all the time to be able to print again (showing as Online).
but after 10 - 15 mins it lost connection again and I could not see it on network (PING IP)
I couldn't even web-interface to the printer in the browser using its IP address (** see below)
It appeared to point at a printer problem
I know this may seem strange but eventually my investigation came to finding that it was a router problem - well my router anyway.
It doesn't make sense i know - but it was definitely a bizarre router problem in my case.
After that i was able to web-interface to the printer
I RECOMMEND YOU DO THIS:-
1. turn off your printer
2. restart your router
3. wait 2 mins
4 restart your printer
IF YOU FEEL CONFIDENT TO DO EXTRA TECHNICAL/NETWORK CHECKS
Also allows you to manage things at your machine
5. ** find out the IP address of the printer - either on the printer itself - menu>network>IP
ive setup my printer to be static IP so i always know what it is
OR If you know how to get into the control panel (web-interface) of your router then it will show active connections and IP addresses of equipment - including your brother printer
6. i use the web-interface as it immediately shows me if i have a dropped wifi problem--If the printers control panel is avalible in my browser then all is fine
I have copied in the illustrated instructions for resolving printer status is Offline or Paused. (For Windows®) but if distorted please view here.
The printer status is Offline or Paused. (For Windows®)
To solve the problem, please see the following:
If the printer status is Offline:
Check that the printer is online using the following steps:
VERIFY THE BROTHER MACHINE IS POWERD ON AND THERE ARE NO ERRORS
If the LCD screen is blank, then the Brother machine is not powerd on the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
Check the LCD screen for any error messages. An example would be "Paper Jam" or Ink/Toner Empty". If the LCD screen shows an error troubleshoot to clear the isssue indicated.
CHECK THE PRINTER STATUS
NOTE : These steps or screens may differ depending on the operating system.
For Windows® XP Users: Click Start => Printers and Faxes
For Windows Vista® Users: Click Start => Control Panel => Hardware and Sound => Printers
For Windows® 7 Users: Click Start => Devices and Printers
For Windows® XP and Windows Vista® Users: Right click on the icon for your Brother machine and choose Use Printer Online.
For Windows® 7 Users: Double click on the icon for your Brother machine => See what's printing => Printer => Use Printer Offline (Take the checkmark off.)
If the problem still continues, do one of the following:
If you find the Related FAQ's at the end of the page, click it and check another solution.
If you don't find the Related FAQ's, please contact Brother Customer Service from "Contact Us".
If the printer status is Paused:
For Windows® XP and Windows Vista® Users: Right click on the icon for your Brother machine and choose Resume Printing. (If the menu reads Pause Printing, there is no problem in the printer status.)
For Windows® 7 Users: Double click on the icon for your Brother machine => See what's printing => Printer => Pause Printing (Take the checkmark off.)
If this does not solve the problem,
For Windows® XP and Windows Vista® Users: Double click on the icon for your Brother machine and choose Printer => Cancel All Documents.
For Windows® 7 Users: Double click on the icon for your Brother machine => See what's printing => Printer => Cancel All Documents
If you are using Windows Vista or Windows 7 please view here.
Using arp command (Windows 95/98/NT/2000)
From Windows 95/98 MS-DOS prompt or at Windows NT/2000 command prompt, you can use the arp
command to assign the IP address to the network interface card. It is necessary that TCP/IP is set up
correctly on the computer that will execute the arp command. Perform the following procedure:
1. At Windows 95/98, select [MS-DOS prompt] from the [Start] menu. At Windows NT/2000, select
[Command prompt] from the [Start] menu.
2. Execute the arp command. For example, if the MAC address of the network interface card is
00:11:22:33:44:55 and the IP address to assign is 192.168.0.128, then input as shown below,
and then press [Enter].
(Example: C:\>arp -s 192.168.0.128 00-11-22-33-44-55
3. Execute the ping command for the assigned IP address. In this case no response is returned
from the network interface card.
(Example: C:\>ping 192.168.0.128
4. Turn off the main power supply to the print controller and the main body printer, then turn it
Chapter 2 Setting Up the Network Interface Card
2-4 Konica Network Interface Card INSTRUCTION MANUAL
A Status Page will be output. Check that the IP address is correctly set in the list. Or, when about 5
minutes have passed after having restarted the print controller and the main body printer using the
ping command, check that the network interface card responds correctly. The ping command is also
executed at Windows 95/98 MS-DOS prompt or Windows NT/2000 Command prompt. The example
of executing the ping command is shown below:
(Example: C:\>ping 192.168.0.128
your best bet would be to see about having the NIB (network interface board) firmware and system firmware updated there are so many issues with firmware causing network packet loss, also are you printing using a standard tcp/ip port with the ip address? if so try changing it to the host name of the printer, that information is available from the configuration pages.
I have had more success using host name than tcp/ip. especially if your IP scope is dynamic.
if this answers your query then please rate accordingly.
the 30/40/5035 series machines have two network cards in them. One for printing and one for scanning. and they have separate IP numbers also. make sure you have scanfile utility running on your pc or wherever you are sending the files and the folder set up in the utility. then set it up on the scanner network card.. Not the printer.