Question about HP Photosmart C6180 All-In-One InkJet Printer

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Two problems 1-when faxing, only one page can be faxed at a time. If we try and do multiple pages, they all go through together. 2-when receiving faxes, they are arriving blank.

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Issue 1:

  • Make sure that you fan or flip through the pages before inserting them in the document feeder. This creates air space between the pages.
  • Refer to this link for more information on this issue.

Issue 2:

  • Make sure that ink cartridges still have ink. Replace if needed.
  • Refer to this link for steps to clear faxes in memory.

Posted on Nov 16, 2008

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We have a receiving problem with our HP Color LaserJet CM2320nf . The exact issue is that, sometimes the machine is unable to receive a fax with any number of pages from different senders Also, the...


Error Code 223 (ECM error)

The receiving product has been unable to receive an entire page even after multiple attempts to rereceive the parts of the page that contain errors. This is usually due to extremely poor line conditions.

1. Reattempt the fax reception at a different time when telephone line conditions have improved.
2. If the error persists, disable ECM. Errors may still occur, and may result in degraded image quality on the received page. However, the ability to receive the entire document will be improved.


Error Code 420

V.34 negotiations have failed from the originating product during phase four, which occurs after V.8 and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.

Reattempt the fax transmission at a different time when telephone line conditions have improved.

Error Code 421

V.34 negotiations have failed from the originating product during phase three, which occurs after V.8, before phase four, and before the first T.30 frames are exchanged. Compatibility problems have been observed in this area when sending to non-HP units.

Reattempt the fax transmission at a different time when telephone line conditions have improved.

Jul 20, 2011 | HP Laserjet CM2320nf All-In-One Color...

2 Answers

Will not fax but will receive


Sounds like you are faxing multiple pages through the document feeder and it is trying to grab a few sheets instead of just one.
If you are doing multiple pages make sure they are aligned and separated.
Maybe fan the pages and then pat them on a level surface to make sure they are aligned.

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Open up the document feeder and clean the roller and pad with alcohol.

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Hi Debbie,

Open up the document feeder and clean the rollers and pad with alcohol.

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reinstall the printer software. deleted the existing printer software first.

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FAXING MULTIPLE PAGES


you can use the automatic docu feedr at the top of the machine to fax multiple pages just put all the pages you want to scan on that feeder then do the usual faxing steps

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Faxing multiple pages


Hi,

Faxing using the scanner glass, it would ONLY allow you to do it one at a time. You can Use the Automatic DOcument Feeder on the TOP part of your printer. load all those pages and try to do the faxing. That should work.

Please, let me know if the issue is resolve.

Thank you so much.

adonscott

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Not receiving all pages that were faxed


I need to know if you have this problem faxing to other fax numbers. Try it and let me know.

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Set up to receive fax


To select or change your Receive Mode
1
If it is not illuminated in green, press (Fax).
2 Press Menu/Set, 0, 1.
3 Press ▲ or ▼ to select Fax Only,
Fax/Tel, External TAD or
Manual.
Press Menu/Set.
4 Press Stop/Exit.
Setting the Ring Delay
The Ring Delay sets the number of times the MFC rings before it
answers in Fax Only or Fax/Tel mode. If you have extension
phones on the same line as the MFC or subscribe to the telephone
company’s Distinctive Ring service, keep the Ring Delay setting of 4.
(See Operation from extension telephones on page A-7 and Easy
Receive
on page 4-4.)
1 If it is not illuminated in green, press (Fax).
2 Press Menu/Set, 2, 1, 1.
3 Press ▲ or ▼ to select how many
times the line rings before the MFC
answers (00, 01, 02, 03 or 04).
Press Menu/Set.
(If you select 00, the line won’t ring at all.)
4 Press Stop/Exit.
Initial Setup
1.Receive Mode
Current Receive Mode
Fax : Fax Only
F/T : Fax/Tel
TAD : External TAD
Mnl : Manual
Setup Receive
1.Ring Delay

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2 Answers

Multiple page faxing


press fax then press faxtel nummer . put page 1 on the glass press start mono (b/w mono) You will be asked if there are another pages. Press 1  and put the next page onto the glass. When finished press 2 (No, no more pages). machine will start calling and sending.

BTW Did you read the handbook? This is explained within the handbook which can be downloded from the brother homepage of your country!

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