Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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Computer freezes WD external hard disk causes my computer to freez

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Actually sounds like the hard disk if faulty - as in Device Manager tries to install a device for it, but because the drive is malfuntioning, the driver craps itself, taking Windows down with it.

Have you tried it in another Computer ?

Posted on Nov 07, 2008

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My hard drive starts but the file won't open. I reprogrammed it but the outcome is the same. If you open the file it freezes the screen till I can close the file. Is there a way to fix it? Please and Thank...


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

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My western digital 1tb external hard disk freeze my pc when i conected i must restart after restart is ok


every system has a limit to the devices that can be connected to them.1tb is a very large memory and is capable of making the system or the hard disk freeze causing you to restart.it is most probably that your system cannot utilize it while it is on and so has to be re-boot so as to make the hard disk boot up with the system.one very good sign of this is if your system takes a bit of longer time to boot with the hard disk connected from the start,if so my advice is for you to upgrade your system.like the ram and processors should be increased.hope this was helpful?

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u need to fix your external....it has a virus thats why!.....

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i know this wont help you, but i am having the exact same problem, so at least you not alone. if you have found anything out i would appreciate the feed back and visa versa if i figure it out.

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Computer freezes on start-up when western digital 1tb external hdd plugged in to computer, computer starts fine with it unplugged. The hard drive can be plugged back in after start-up.


This is a known problem with these drives. Disabling USB legacy support in your Bios should solve the problem., it did in my case but at the expense of not being able to boot from a USB device. Definitley a problem with their enclosure or drive.

Ken D

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Can you try and access this external hard drive from another computer, if not, then try a system restore back to yesterday if possible.

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CHECK SATA PORT CONNECTION AND THE POWER CABLE IF THE PROBLEM IS NOT SOLVED THEN CHECK THE MOTHER BOARD SATAPORT SOMETIMES SATAPORT ARISES THIS PROBLEMS

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Computer freezes cause of WDexternal hard disk


does your wd external hard disk use external power or bus power.... if it uses external power this effect could be due to feeding of power from the external power to the usb port...

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