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factory recovery if the computer is booting to windows, then click start and open a folder named as 'acer' listed in ' all programs '.You will find the ' Acer e-recovery managent ' in that folder.You can open it and click allow for the user account controls.Please click 'restore ' for the next screen and the select the first option, 'completely restore to factory defaults '.Follow the on screen instruction to initiate the Recovery. The Alternate method for starting the Recovery on startup is using the combination of ALT+F10 ( some models its ALTgr ) on startup.Press and Hold down the ALT( Left hand of space ) and at the same time keep on tapping the F10 key till you get the message " Windows is loading files".Just follow the On screen Instructions to start the Recovery.
Sounds like the backlight has gone. They are a florescent panel and like all florescent lights don't last forever. This is not something that is user serviceable, so it's time to book it in for a replacement panel.