Question about Intermec CN3

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3G connection keeps dropping / device freezes

We have several CN3 devices that we are testing with. The application communicates back to a back end server using a 3G connection that keep dropping randomly. The devices are always in cellular range, and regular cell phones are communicating without issue wherever the CN3 goes.

Due to the communication dropping, the device eventually freezes and we need to cold boot (pull the battery) the device in order for it to work again.

To re-establish connectivity, we use the phone on the device... occasionaly have to "repair the 3G connection" and sometimes use the browser to find a web site.

Eventually communications are re-established and everything works again.

Any suggestions or ideas would be appreciated.

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  • Anonymous May 04, 2009

    I have the same issue where the device drops the connection to the internet. Only fix is to "Repair Connectoid" to fix the 3G connection.

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Hello,

Not sure if you fixed this but I had the same problem with Intermec CK30's a couple of years ago, and it was in relation to the number of terminals using the same username & password to connect to the client server - might be a indea for you to check out.

Posted on Jan 22, 2009

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