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HP Photosmart 7450 printer has stuck print cartridge cradle

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  • Gwynne Spencer Nov 07, 2008

    There is an interposer blocking the exit route for the print cartridge cradle; the interposer is an "ear" on a black plastic wheel on a long shaft - it should rotate out of the way but it now will not move

  • Gwynne Spencer Nov 07, 2008

    I spent considerable time in an online "chat" session with - they came to conclusion that the printer needed service by HP and that I could not fix it.

  • Gwynne Spencer Nov 07, 2008

    HP Photosmart 7450 Print Cartridge cradle stuck. Online "chat" session with HP support - they say that I can not fix it - printer needs either service or replacement. I can see a black wheel on long shaft that has an "ear" blocking cradle from exiting "park zone"

  • Gwynne Spencer Nov 07, 2008

    When I had the "Chat" session with HP - they indicated that "upgrading" the printer would be less expensive than fixing the 7450 - offered prices in $45 range and up. I can buy an HP Deskjet F4235 Multi-function printer at local Walmart for $45 - HP would charge shipping on their $45 upgrade. Looks to me like just replacing it locally is the best solution. Besides, its seems that this (Cradle stuck) is a common problem - so - I get it fixd and it happens again - not wise.. gwynnes1

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HI

  1. With the printer on, open the print cartridge access door. The print carriage might try to move into the access area. Allow it to move to that position if it does.
  2. Without turning off the printer, disconnect the power cord from the back of the printer. The power cord must be disconnected to allow the parts to be moved by hand and to reset the paper feed mechanism.
  3. Looking in through the print cartridge access door, verify that the print cartridges are locked into the carriage and have not come loose. Also verify that there are no obstructions under or around the carriage to block it from moving. Figure 1: Example of paper obstruction under the carriage
  4. Verify that the print carriage can move freely across the width of the printer by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
  5. Close the print cartridge access door and reconnect the power cord.
  6. Press the ON button to power on the printer.
  7. Print the self test from the printer front panel menu to check the functionality of the product by following these steps:
    1. Hold down the ON button.
    2. Press the Save button 4 times to initiate printing of the test page.
    3. Release the ON button.
  8. If the self test printed using the step above, then try to print from the computer to see if the issue is resolved.

Posted on Nov 07, 2008

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You can take it to an Authorized repair facility. Here in the States Best buy & Circuit city are both cetified for HP products

Hope this helps you Gwyn

Dave

Posted on Nov 07, 2008

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  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.

  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.

Posted on Nov 07, 2008

  • mohammed marika thambi
    mohammed marika thambi Nov 07, 2008

    Turn off your printer. Open the top. Push the cartridge thingie off to
    the side (if possible) and then take QTips and cleaned the silver bar
    the
    cartridge moves on. Got a lot of ink off of it.
    Should run after that.

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Post a picture so that we can all see it.

Posted on Nov 07, 2008

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When opening the lid the carrier should go to the center and when closing should return to the far right. This is controlled by a clear ribbon behind the carrier that has marks on it which the printer 'reads' for positioning. You can see if that ribbon has fallen off. Never try to move the carrier by force but you can rotate the gear at the side to see if the drive itself is stuck which would indicate a servo motor failure or gear fault Steve Medley

Posted on Nov 07, 2008

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I would suggest not to try it yourself as it may damage the whole printer. Contact bestbuy or any local tech shop and get it serviced by a technician. The problem can be repaired. You dont have to replace the printer.

Thanks

Posted on Nov 07, 2008

  • Indrajit Roy
    Indrajit Roy Nov 07, 2008

    Sir,



    You are right. Its time you get it repaired by some local technician or you can contact BESTBUY too.



    Thanks

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Check HP Support to clear Cartridge jam problem.

Posted on Nov 07, 2008

  • Shahid Electronics
    Shahid Electronics Nov 07, 2008

    Printer needs service by HP, please send it to HP.



  • Shahid Electronics
    Shahid Electronics Nov 07, 2008

    I think you are on right track. Locally replacing printer is best option in such circumstances as it will save shipping charges.
    Good Luck.



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1 Answer

My hp Photosmart 7450 printer was working, then in the middle of printing it stopped and there is an error message on my computer, the green light is blinking on printer but won't print


First things first... try connecting your printer to another pc or laptop and try printing... make sure spooling is on in the driver and there are no other programs running...

if issue reappears then

It sounds like your printer cartridges are the issue

I would try reinstalling them...

if that does not work then

I would try cleaning your printer cartridge...

Gather cleaning supplies:
Clean distilled water. Use bottled or filtered water if distilled water is not available.
Clean cotton swabs or any soft, lint-free material (coffee filters work well).
Remove both cartridges.
Unplug the printer.
Lightly moisten the lint-free cleaning material with clean water.
Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.

If that does not work then I would try ordering some new cartridges

hp photosmart 7450 ink cartridges

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I cant find the problem on my HP photosmart 8250. The screen says: Print Cartridge cradle is stuck. I have tried everything. Please help me? Kat


Although the support page of the following link is titled: 'Carriage Jam' this article (with pictures) shows the reader exactly what to look for when the Print Cartridge Cradle becomes stuck.
Click here: http://bit.ly/dpui4S

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Paper cartrige cradle is stuck.


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My printer keeps telling me my print cartridge is stuck how do i fix this

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Pleas be certain to remove the clear tape from the cartridge before inserting. Check the contact areas in the printer to ensure there is no tape residue or other material in this area. Go to the HP website and follow the troubleshooting instructions for this problem.
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Sep 10, 2008 | HP Photosmart 7450 InkJet Printer

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Cartridge 57 failed


Brenda Walker on August 18, 2009

I think I may have solved this problem. What I did was take out the #56 cartridge and hit the print button. It started to calibrate and then said it was printing on reserve or something? Yup, it printed with only one (#57 cartridge). After that, I stuck in a new #56 cartridge and so far so good for it only happened yesterday.

I hope this solves your cartridge #57 failed problem. Let me know if it does.

Aloha from Hawaii

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HP Photosmart 7450 stuck cartridge


not a solution, my paper feeds past the point where printer5.gif would normally begin. Then flashing light changes from green to red and print operation stops. Printer cartridge1.gif appears to be stuck in far right area of cartridge track.

Replaced drivers as above and still have the same problem.
Mine started after I had replaced the color cartridge. Mailed the old one to HP already so can't put in old cartridge.

If I unplug printer from computer, I get same results. Does the driver software install in the printer?

Geo

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2 Answers

Cartridge cradle is stuck


I have had this problem with my 7550 for a while now and I finally found this on the HP website and it seems to have fixed my problem, I also replaced all of the cartridges:

Issue While printing from an HP Photosmart printer, the printer screen displays Print cartridge cradle is stuck / clear jam and then press OK . The printer may also make grinding sounds. This can occur after a paper jam when another printer part blocks the cradle. Solution Follow these instructions to adjust the clutch on the printer.
  1. Disconnect the USB cable.
  2. Press the printer power button to turn off the printer.
  3. Disconnect the power cord from the back of the printer.
  4. Open the top cover of the printer.
  5. Remove the print cartridges from the printer.
  6. Slide the cradle to the right side of the printer.
  7. Locate the clutch on the left side of the printer.
    NOTE: The clutch is a flat, white, plastic component that rests just above the white roller gear wheel. In the HP Photosmart P1000 and P1100 printers, the clutch is black metal. Figure 1: Printer clutch c00020494.jpg
  8. Remove the rear access door from the back of the printer.
  9. Press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Reinstall the rear access door.
  12. Reinstall the print cartridges and secure the latches in place.
  13. Close the top cover and reconnect the power cord.
  14. Turn on the printer.
  15. Print a test page.

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