We have three Avaya Euro 18D phones, and we just set up a voicemail service with Verizon (our phone provider). Our contact at Verizon says that the message light should still turn on when ever we have a message, that we just have to configure the phone with our new voicemail. I cannot find out how to do this anywhere - the only help I can find revolves around the Avaya messaging serivce. Is it possible to link our new voicemail directly to the phone? Thank you!
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You have unheard messages on the voicemail system provided by your telephone company. This system records messages when someone calls while you're already on the phone. Please contact your telephone company for instructions on accessing their voicemail system.
If the line button is lit then something within the system has picked it up. If the phone is a multiline set, the line 1 light on the set that is using the line will show green. The line could also be held by either a cordless phone on the system or the voicemail system. The easiest way to clear the line (if the held set isn't apparent) would be to cycle down the power to the phone system for a moment. That will clear the line if its held by the voicemail
Usually this means that the system has lost programming, and when a call rings in, the voicemail picks up. The system will need to be reprogrammed from scratch. The voicemail boxes and messages will still be there, but the phon system doesnt know where the voicemail is until its programmed.
When you press the voicemail button on your phone it is retrieving messages stored internally in your phone. Verizons Voicemail is a seperate entity where the message reside on the server. If you do not want to use the Verizon Voicemail, simply call the business office and ask them to remove voicemail completely from the account. That way your phones internal answerming machine whille then catch all the voicemails and you can go back to using your voicemail button to listen to them. Hope that helps you and everyone else out.
Your telephone can be used on different Avaya phone systems and you can have different voice mail systems. They all program differently.
Someone should have administrative rights to the voice mail. They can delete voice mail boxes and create new ones or maybe just change the password. If you do not have a phone system administrator, you would need to determine what voice mail system and what phone system you have. All the manuals are available at www.avaya.com
Most likely you have a Partner ACS system but there are different versions. You could also use these phones on a Magix system and other Partner systems.