I had a paper jam which I removed unit stills says there is a paper jam.I unplugged unit for a couple days plugged back in still getting same error paper jam.There is no paper jam in unit I rmoved the one piece that was jamed the pathway is clear now. Is there anything else I can do.My email :email@example.com
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hello, Power down the unit.Unplug power from wall. Power back up, if the error still happens, there is a small piece of paper somewhere, take toner out and look, or pull down back cover and look in there.
Did you try unplugging the power cord and waiting a couple of minutes, then plug back in and see if the printer resets itself. Also try checking all the paths that the paper travels through the machine for any scraps of paper that may have torn off during the jam up. Sometimes a very small scrap will prevent printers from resetting themselves. Also disconnect the printer from the computer before unplugging so the printer doesn't receive any signal from the computer. It may not mean anything.
lift your printer up then put it in an upside down position then shake your printer from left to right for about a couple of mins. see if there's any foreign object stuck inside the printer. After that put the printer back to it's normal position then plug the power cable in turn on the printer and check if you still have the error.
If I move the carriages to the center of the bar they slide on (would be the center of the paper) and close everything it seems to re-load, I've had to do this several times over the last few years and so far it always works
Reset will not clear a purge unit error. Sometimes you can remove the purge assembly and clean out all the ink covering the moving parts. You clean with just water, most times I just replace the purge unit, around $30.00
Unplug the printer from the wall and wait for about 5 minutes before plugging back in. This may be sufficient to cause a "hard" reset of the unit (turning the unit off and back on from the front panel switch is a "soft" reset as the circuit boards still have power to them.)
If that does not work, unplug again and look closely in the printer's paper path. There may be a small shred of paper hung that is blocking a sensor unit.
Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.
Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.
1.Pull the paper tray out of the machine.
2.Pull out the jammed paper.
3.Reset the machine by opening the Upper Jam Clear Cover and then closing it.
If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.
4.Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.
5.Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.
6.Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine. Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper.
7.Close the Upper Jam Clear Cover.
8.Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.
Please do rate the solution and revert for further assistance.
open all door in your printer , front and back. , look for paper stuck inside and remove it. Sometimes small pieces of paper are difficult to be found. If it is a Laser printer, you will also need to remove the toner and paper try and look for jammed papert underneat. Once you done, restart the machine. If you still have paper jam error try unplugging printer from power outlet for 5 minutes then restart. If you still get error, then either there is paper inside or your printer may be faulty.