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I am trying to access the internet at my home laptop. virgin broadband have told me to ring my manufacturer because it seems that my firewall is not allowing any information to get on the computer please help

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Turn off your firewall long enough to access your manufacturer's website where you will find nothing about your firewall. That done, go to Start>Control Panel>Security and read the options available for your firewall in Windows. If you are using a 3rd party firewall then consult the program's options.

Posted on Nov 07, 2008

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Disable firewall for a while then try

Posted on Nov 07, 2008

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Jan 30, 2010 | HP PC Desktops

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After aol main computer went down they told me to reoncifugre the router i dont know how to do this and as i dont have a home fone line i cnt ring them any help please?


First thing to do is try to connect to the Internet without AOL then sign on to AOL using the broadband connection. When Internet Explorer is open, even without a connection, go to Tools>Internet Options>Connections and check the 'Never Dial a Connection', Click on Advanced and check the 'Automatically Detect Settings' check box. If you are not connecting to the Internet then turn off or unplug the power to the modem, turn it back on and wait 2 minutes. If you don't connect then do the same with the router power. If you still haven't connected using just Internet Explorer, NOT AOL, then talk to your router directly:) Do this by Start>Run>type http://192.168.1.1 (Linksys) or http://192.168.10.1 (Motorola). A logon screen appears. User Name is the manufacturer's name and 'admin' is the password. A web page or dashboard will appear. For a cable modem select DHCP. For DSL select PPPoE. Static addresses can also be entered if you know what they are but probably not. When you see ip addresses listed open Internet Explorer, Firefox, Opera, Chrome or whatever browser flavor you like EXCEPT AOL. Once connected to the Internet then go to AOL. More specifics on your broadband service and hardware makes will get you more specific help if you need. Happy surfing!

Oct 15, 2008 | PC Desktops

1 Answer

I have recently moved house from a virgin broadband connection taking my router and lap top with me. My new home has existing virgin broadband. Having plugged everything in as should be my laptop finds the...


Try reseating te broadband connection to the router.

It soundslike your router works if it connects to your laptop with a great signal. But its not sending any information through.

Try reseating. if it does not work. you might need to do a fresh reinstall of the router. Usually the broadband connections attach itself to a mac address of a network card. If you recently put a new router the network cards MAC address is different and it might not send signals through. like for me for cable i have the same issue.

Try this let me know how it does. If any problems please let me know.

I hope this helps
Please Rate.

Sep 18, 2008 | Belkin PC Desktops

1 Answer

I having problems connecting a netgear 54 rt usb adp router to virgin broadband.Router is saying there is an internet connection but computer displays cannot display page and no connection.PS3 has picked...


on your computer try to reinstall the device driver for wireless. try to connect the ethernet cable directly to the computer. if you have internet access, then most likely your netgear router needs to be reconfigured. you need to contact your internet service provider or router manufacturer for the reconfiguration of your router. mostly likely the security settings of the router needs to be changed.

Sep 16, 2008 | PC Desktops

1 Answer

My mother in law has Virgin broadband on her Acer laptop & is having problems with the downloads/streaming stopping after about 1-2 mins. When she tries to download anything large it constantly stops...


Try jsut turning off the wireless access point and then turning it on again , it just may need to be power cycled , tell me if this fixes your problem

Thanks

Aug 12, 2008 | Belkin PC Desktops

1 Answer

I cant get virgin netgear router to connect to my medion laptop, i get to the last part of the installation process when it says attempting to connect to newtork and it comes up move your connections...


Have you accessed and setup your wireless part of the modem?

To access the router settings menu, you will first need to log into the Wireless router following the steps below:
Open Internet Explorer
In the address bar type the following address:
192.168.0.1

You will be prompted to enter a Username and Password to access the interface, please use the following default details:
Username: This can be found on the bottom of the router
Password: This can be found on the bottom of the router

From the list on the left hand side, click on ‘Router Status’.
Within the Router Status section there are two areas you will be able to access:

Show Statistics
Connection Status

The Router Status page gives you a detailed status overview of the connection configured on the Wireless router.
Click ‘Connection Status’ to see more information on the broadband connection.
If you have already configured your broadband, you are able to establish/terminate the connection by clicking Connect/Disconnect.
You can also click ‘Show Statistics’ to show you current connection speed and more information on your Broadband connection.
Clicking on Basic Settings enables you to check all the Internet settings of your Broadband connection. Including the Login name (username) and password, IP address and type of connection.
Clicking on ‘Test’ will perform a standard check of your Internet connection and settings.
ADSL SETTINGS
The ‘ADSL Settings’ section provides you with some more information about your Internet connection. These are:
Multiplexing Method
VPI
VCI
WIRELESS SETTINGS
This section gives you full information regarding the Wireless connection. From here, you can change security settings, the SSID (Name) of the router and the access control list. Options list from:
Name(SSID) virgin broadband (default)
Region Europe(default)
Channel 11(default)
Mode g&b(default)
Enable Wireless Access point
Allow broadcast name
Security options (None, WEP and WPA)
- hope this helps

Jul 03, 2008 | PC Desktops

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