Question about Tomtom One XL GPS Receiver

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Broke screen while trying to fix to windscreen

Has anybody else had a problem with the Tomtom XL screen breaking whilst trying to mount it onto the newly designed windscreen mount.

I bought my Tomtom 1 week ago and the unit was very hard to attach to the windscreen mount. It required quite a bit of effort to attach and lock in the 3 metal springs. The screen itself cracked across the face of the unit even though no pressure was placed onto the screen whilst trying to secure,(i used the outside of the unit to push onto holder).

Having phoned TomTom i have sent the unit back for investigation but i hold no faith in getting a replacement unit. Has anyone else had a similar problem and have you got any ideas on how to sort it out

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  • Anonymous Nov 13, 2008

    Yeah right, Same problem here and TomTom's customer service is tough luck buddy and by the way we don't repair units. Fortunately my credit card purchase insurance paid for a replacement. This mount is a manufacturers defect.

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  • 78 Answers

Are you talking about the easyport mount on the XL 330S model? If so it applies fairly easily in a secure snap. When I tested out the new mount, it was fairly easy to snap on without any added pressure. TomTom has great customer service and I'm sure they'll help out to the best of their ability and if it was in fact defective, you're bound to get a replacement. TomTom doesn't want any unhappy consumers. It's a shame it broke, because it is actually a great device.

Posted on Nov 11, 2008

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