Question about Creative Labs Zen Stone Plus MP3 Player
I've posted this on loads of other sites with no solution yet.
I have a creative zen stone mp3 player that is not being recognised in My Computer and therefore I can't access it.
It has previously worked but I use a lot of USB devices so I think it's a Drive letter conflict problem. It's not an issue with the player as it works fine on a friends PC.
The device is showing in computer management under Device manager>Disk drives. BUT, I cannot access Disk Management when the player is plugged in and so cannot change it's drive letter or reformat. At the bottom of the window is the message 'Connecting to Logical Disk Manager servivce' and then 'Still Connecting' but nothing happens after this. If I unplug the device, disk manager works fine again.
One other strange occurance in My Computer is that although I cannot see the device, when i unplug it, it shows as 'Removable Disk F' for a spit second before dissapearing again or if 'Removable Disk F' does show and I try and access it, it causes the windows explorer to crash and dissapear until I unplug the device and things return to normal. When the device was working it was called Zen Stone plus and not Removable Disk.
Also, restart & shutdown takes a LOT longer with the device plugged in and during start up/shut down, if I unplug the player, times go back to normal. I don't know if that means anything?
In addition I have tried:
Changing other device drive letters
Uninstalling the drivers and reinstalling
Resetting the Mp3 player
Any help please?!
Initially, it would be possible that the Zen Stone plus is infected with a virus and your PC's antivirus is preventing access to it. Have you tried a reformat of the Zen Stone plus and or a virus scan?
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information. Good luck and kind regards. Thank you for using FixYa.
Posted on Nov 07, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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