Question about Xerox WorkCentre M15i Laser Printer

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After upgrate firmware problem in receiving fax

I have upgraded the firmware version to 1.11 from the xerox website. I can still send faxes but the problem is receiving them, it stores them in the memory and i can't print them out. It shows secure fax on the display but when i go to the secure fax option on the menu i cannot disable it (second line is blank), it just show secure fax on the display and no options when i press the left or right buttons.
Xerox company is not responding.
Help! to downgrade the firmware.

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You most likely just have to reinstall it. Something in the upload to the machine just didnt go right. I have had to do those firmwarew upgrades a couple of times to make it work.
But, before you do that try this. This may really be what you have to do.

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Left] or [Right] arrow button until 'Memory Clear' is displayed.
  3. Press the [Enter] button.
  4. Press the [Left] or [Right] arrow button to select one of the following items to be cleared from memory:
    • System ID: Clears the fax number and name from the machine’s memory.
    • System Data: Restores all options that can be modified to the factory default.
    • PhoneBK / Memory: Clears the speed dial or group dial numbers stored in the machine's memory. In addition, all scheduled job operations that have been reserved are canceled.
    • TX-RX Journal: Clears all records of fax transmissions and receptions.

      NOTE: To exit without clearing the item, press the [Menu / Exit] button.

  5. Press the [Enter] button.
  6. If necessary, repeat steps 4 and 5 to clear another item from memory.
  7. Press the [Stop] button to return to the Standby mode.

Posted on Nov 07, 2008

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