I have done this a million times and have removed paper from the rear door, but this time, there is NO paper stuck and I don't know what the problem is. I have tried to turn it off and turn it on, I have tried unhooking all the chords and putting them back. I don't seem to know what the problem is.
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Paper jams can be true or false. A false paper jam occurs when the
error message displays, but no jammed paper is in the product. The
following solutions apply to both true and false paper jam errors.
Print a self-test report
Use the following steps to print a self-test report.
Load plain white paper in the input tray.
, and then press 2
. The Print Report
to select and print a Self-Test Report
Solution one: Clear the paper jamStep one: Remove loose paper from the tray
Remove any loose sheets of paper from the input tray and the output tray.
Step two: Clear the jam from the back of the All-in-One
Figure 2: Remove the rear access door
Gently pull any jammed paper out of the rollers inside the product.
Carefully remove any scraps of paper that are still stuck in the product.
the rear access door. Insert the two posts on the right side of the
door into the holes on the product, and then push the door in until it
snaps into place.
Reconnect the power cord to the back of the product, and then press the Power button (
) to turn on the product.
Step three: Clear the jam from the front of the All-in-One
Follow these steps to remove the paper jam from the front of the product.
Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
If you see jammed paper, gently pull it out.
Step four: Print a self-test report
If the issue persists
, continue with the next solution.
Solution two: Make sure that the carriage can move freely
Follow these steps to make sure that the carriage can move freely.
Step one: Check the paper path
Check for any paper or object that might be stopping the carriage.
Figure 4: Example of paper stuck in cartridge access area
Remove any paper or objects you find.
Reach inside the product, and then manually move the carriage.
If the carriage is stuck on the right side
, move the carriage to the left side of the product.
If the carriage is stuck on the left side
, move the carriage to the right side of the product.
If the carriage is stuck in the middle
, move the carriage to the right.
Remove any paper or obstructions found.
sure that the carriage can move freely across the width of the product
by gently pushing the carriage to the left, and then to the righ
Step two: Print a self-test report
If the issue persists
, continue with the next solution.
If the self-test report does not print
, continue with the next solution.
Solution three: Clean the rollers and the rear access door
paper fiber, and other debris might accumulate on the paper feed
rollers and cause paper jams and paper feed issues. Follow these steps
to clean the paper feed rollers inside the product.
Step one: Clean the rollers
Press the Power button (
) to turn off the product.
Disconnect the power cord from the back of the product.
Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it.
Figure 6: Remove the rear access door
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
the cloth against the rollers and rotate them upwards with your
fingers. Apply a moderate amount of pressure to remove any dust or dirt
Figure 7: Rotate the paper feed rollers
Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
the rear access door. Insert the two posts on the right of the door
into the holes on the product, and then push the door in until it snaps
Turn off the HP product and turn it around so the back of the unit faces you.
Disconnect the power cord from the back of the all-in-one. The power cord
be disconnected to allow the paper feed rollers to turn freely.
Locate and open the rear access door by pressing in on the left side tab and then pulling the door toward you.
Figure 2: Removing the rear access door
pressure rollers on the rear access door and verify that they are clean
and turn freely. Clean the rollers if needed with a soft towel lightly
moistened with water. If the rollers do not turn freely, replace the
rear access door. Click How to Buy
on this page to order replacement parts.
From the rear access door opening, remove the jammed paper.
the remaining paper from the paper supply tray. Discard any paper that
is damaged or crumpled and then re-stack and reload the paper into the
paper supply tray.
Reinstall the rear access door.
Reconnect the power cord to the unit and turn the unit on.
The following information will help prevent paper jams from occurring:
Never use paper that is torn or wrinkled.
If you are having problems using paper that has already been printed on once (recycling), replace it with new paper.
and then reinstall the rear access door. Verify that the access door is
fully locked in place. The paper can skew if the rear access door is
six months to one year, clean the paper feed rollers with a rag lightly
moistened with water. Over time the paper feed rollers accumulate dust
and do not function as well as they once did.
When printing envelopes, tuck the flap into the envelope and crease the folds before printing.
Welcome to FixYa.
To clear the paper Jam, follow the steps below.
1. Remove all loose paper from the paper In tray. 2. Do not pull paper jam from under the front cover. 3. If there is more than one sheet stuck in the printer, remove the paper sheet at a time. 4. Make sure no scraps of paper are stuck in the printer.
5. If there is open the door at the back of the printer.
6. Pull the jammed paper out of the printer.
7. Check again to make sure no scraps of paper are stuck in the printer.
8. Close the back door.
9. Restart your computer.
Hope this information will help.
Thank you for using FixYa.
Turn off the Printer Remove the Rear Access door of printer Check
if the Rollers have any dust/ bits of paper Clean the rollers with
lint free cloth ( upwards just like the paper is picked and rolled ) Close
the rear access door open the front access door Move the Carriage
( while holds the cartridges ) manually 5-6 times from left to right
side Check if there are any paper pieces stuck Close the front
access door Turn on the printer..
Re-stack the paper tray and Scuffle the papers before placing them in the tray - Snap the Paper guide to the Paper's in the tray
In this printer maximum paper path can be check once you remove toner cartridge and if you don’t find any paper in this area check rear door and you may find paper below cover area , paper can be access and removed
Sometimes there is a small bit of paper stuck in there, or even a whole sheet, so check for a paper jam there. Always press start after clearing a jam, especially if you have to open the front cover, remove the drum and put it back in. I found that removing and reinstalling the drum solves a lot of print problems.
For the paper jam issue turn around the printer and open the back door to pull the paper.
and for the power issue unplug power cord from wall and from the printer side too,plug everything back and ready to work.
This error can be misleading at times. Although it says to check the rear, if you haven't already, remove the toner cartridge and check inside. Also, when you look inside you should see a green lever on the right side. Lift that and check to see if there is paper stuck down there. Another place you can look is in the paper tray area. Remove the paper tray and check to see if there is a piece caught on the way up. Keep in mind when removing a jam make sure you get a whole piece of paper, any missing pieces will cause problems later.
If both areas appear to be clear, think back to if you have a paper jam and got the paper out. Did the paper tear? A small piece could be stuck on a sensor within the printer. If you find paper and everything is good to go, check the pick up rollers to ensure jamming won't happen again. They are located on the paper tray (grey/blue roller) they should like mini tires with grooves, NOT smooth. The other roller is located inside the printer.