Question about Fellowes P600C-2 Shredder

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Motor runs both forward and reverse, but cutters don't turn

I can hear the motor run but the cutters don't turn. My main problem is that I can't seem to figure out how to separate the cutter tray from the top even though I removed the 6 screws.

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Re: Motor runs both forward and reverse, but cutters...

How about a hidden 7th screw? If you look at the sticker on the underside where the bar code is you may see a dimple like there is a hollow space under it. If you can't see it, rub your finger over it to find the hole. Just stick your phillips screw driver through the sticker to get access to this last screw. As for the motor working both directions but the cutter doesn't turn it is most likely a broken nylon cog on the drive gears within the white plastic housing at the end of the shredder. There are 3 or 4 gears - all nylon (plastic), my unit had one tooth completely broken off and the one next to it was worn. I am looking into finding parts but I'm not having any luck so far with local service centres. I have a call into the fellowes main 1-800 number to see if they can help. On reviews I have seen this is a common problem. One reviewer was told they use nylon to reduce noise, but of course it isn't going to last long, especially if you ever jam. Nice metal cutters but the weak link is the drive gears that you can't see.

Posted on Dec 07, 2006

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