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Computer has a red lite on, and very slow, now wont let me send emails or chat online.

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The red light indicates that the hard drive is working (writing or reading data).  It is normal for this to flicker when the computer is running.  However, if it is on constantly or close to it, it can indicate the activity of unwanted programs (spyware or virus).  
Spyware is the most likely reason you also cannot send emails or chat online.  I would recommend bringing your computer in to a tech somewhere that can perform a virus/spyware clean for you.

Posted on Nov 07, 2008

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Hello kellywhalin

First, welcome to the great big world of computing. It's really amazing out here. There's lots to learn so be patient w/ yourself and enjoy the ride.

---

You can find Symantec's (they're the manufacturer of Norton 360) article on this issue HERE.

I'm not sure, however, if this addresses a restore of data, etc. that was backed up to an online service.

I think it would be much safer for you to speak w/ a Symantec representative regarding restoring your data that was backed up to their online data storage.

We want to make sure that you don't accidentally restore files to locations on your hard disk that will usurp current system files, etc. and cause your system to crash ("wig out").

Please, go HERE for Symantec's free online chat service and speak w/ a support representative there.

Be sure to post back here to follow up w/ us and let us know what happened and if your problem was resolved, etc.

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Thank you,
BJ @:)

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