Question about Disney Princess MCP DVD2050P DVD Player

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Most DVDs won't play only shows blue screen w/question mark on dvd symbol

When I put a DVD in my daughter's player it goes to the blue loading screen makes a clicking noise and then shows a symbol of a DVD with a question mark over it. I ran a cleaning disc which did no good at all. SOme discs still play fine, it is not a disc issue as a brand new DVD had the same problem. Any ideas?

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  • Jess Weltner Oct 16, 2006

    Thanks, I'll try that!

  • tonyaj Nov 14, 2007

    same prob... will sometimes work if i pick the dvd player up and turn it upside down it will then sometimes start working?? where can i send the dvd to get it fixed. we have not had our disney princess tv and dvd a year yet.. she got it last christmas.

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The only other thing you can try is to clean the lens manualy.. Ok first take off the top of the unit. Unplugged of course! On the left side facing the front where the disc drawer is, should be a small round disc. To the right of that will be a slider assy. with a small lens attached. Take a cotton swab, and dampen it with regular alcohol. In a swirling motion clean off the lens very lightly, easy does it now. Take the dry end and do the same thing. Now wait 2 to 3 minutes and plug in the unit and see if that helped. If it did great close it up and let the kids have a ball. if it did not help, Well im afraid there are other troubles that a servicer will need to do, but this unit most likly is not worth repairing. Good Luck PS please dont forget to rate this response

Posted on Oct 16, 2006

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Posted on Jan 02, 2017

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