Question about Garmin GPS Devices

1 Answer

The power button is stuck in the down position, and I can't turn it on or off without an AC connection. It appears to be a physical problem, where can I send it to have it repaired?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Garmin Master
  • 2,124 Answers

Please read this solution. Please specify your model number.

Posted on Nov 07, 2008

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How do I fix when I touch a key to put in information and it prints a different number or letter than the one touched

Here is a way to recalibrate the touchscreen without having to go through the menus:

If your Nuvi has the problem that when you press one key but another key is highlighted, then either your touchscreen is defective or it is miscalibrated.

For example, pressing the letter "A" on the QWERTY keypad, actually highlights the letter "S" or "Q" or "Z". On the non-QWERTY keypad, this may show up as "B".

Method #1: If you can get to the main menu, press the "wrench/tools" icon and then the "Display" icon. Now press the calibrate screen button and go through the entire procedure of pressing each dot as it appears on the screen until it says "Done".

Method # 2: Follow this procedure if you can't get to the main menu or any menu thereafter.

First, turn the unit OFF.

Nuvi 3xx & 6xx Series: Hold down the on/off power button and don't let go of it.

On the screen it will say "Pre-boot mode"..... keep holding the button down..... after some time you will eventually come to a screen with dots. If the screen says "Loading" and does not go to to the calibration screen with the dots, you will need to connect the Nuvi to a PC with a USB cable and rename the file "GUPDATE.GCD" within the Garmin directory to "GUPDATE.OLD". Once the file has been renamed, repeat the above procedure.

Once you reach the calibration screen, now you can let off of the on/off power button. Go through the entire procedure of pressing each dot as it appears on the screen until it says "Done".

Nuvi 2xx/2xxW Series: Turn the Nuvi off. Place your finger on the upper left-hand corner of the screen and then slide the on/off power switch to the left and hold until you see the calibration screen. Note: Some 2xxW models require the procedure below for the 7xx.

Nuvi 7xx Series: Turn the Nuvi off. Touch the screen anywhere and keep your finger there while moving the on/off switch to left (don't wait for Garmin logo to come up) and then quickly moving the switch the right (lock position). After a short while, you will reach the calibration screen. Go through the entire procedure of pressing each dot as it appears on the screen until it says "Done".

Nuvi 8xx Series: Turn the Nuvi off. Remove the battery from the Nuvi for at least 10 seconds. Press and hold your finger on screen, while putting the battery back in. The Nuvi will boot-up and you should see the text "Pre-boot Mode" appear on the screen. Continue pressing on the screen until pre-boot goes away and the progress bar appears. Now remove your finger. After a short while, you will reach the calibration screen. Go through the entire procedure of pressing each dot as it appears on the screen until it says "Done".

Nuvi 11xx, 12xx, 13xx, 14xx, 16xx, 24xx, 25xx Series: Turn off the Nuvi. Place your finger on the upper left-hand corner of the screen and then push down on the power button to turn the unit on. Release the power button when the Garmin logo appears. Continue to press on the upper left-hand corner of the screen until you see the calibration screen.

Once completed the Nuvi will display Calibration Complete

This will recalibrate your touchscreen to the LCD display.

If this doesn't resolves your problem. then your touchscreen may be defective.

Oct 10, 2015 | Garmin Nuvi 1350LMT

1 Answer

The display is not appearing. I can hear it come

The Garmin fitness models are unreliable. Problems like this are common. The Motion Based forum will provide help. If a hard reset does not work you'll have to phone Garmin. I found this post regarding the Hard Reset:

"With the unit powered off hold down mode, continue to hold down mode while pressing power. Then let go of both buttons. You will be asked "Do you really want to erase all user data?" Select yes

If that doesn't work there is another "unprompted" hard reset that will clear all data immediately without asking. It's not easy to do, so you might have to try it several times before it works.

Hold down enter and mode while pressing power (don't hold down the power button, just press it quickly) Keep holding down enter and mode for a few more seconds. You will then see the "select language" screen and the rest of the initial setup screens."

Nov 04, 2009 | Garmin Forerunner 305 GPS Receiver

2 Answers

Garmin Zumo 550 won't come back on after a trip of about an hour.

There's a small screw on the back that needs a torxs screwdriver.

Aug 23, 2009 | Garmin zumo 550 GPS Receiver

1 Answer

Im trying to open garmin nuvi 775 but its not

The Garmin nuvi 700 series has a bug with the operating system.

You need to try this:

How do I turn my nuvi 7xx off or on if it appears frozen or won't power on?
--> The device has a soft reset to shut it down if it were to freeze. Please use the steps below to perform a soft reset on the device.
To power the device off with the soft reset:
  1. Slide the power key to the left
  2. Hold it in that position for about 10-15 seconds
The device should power off.
In some case the device may even be appear to be dead and it won't power on from external power. This can be correct by performing the soft reset with it connect to a power source.
To power the device on with the soft reset:
  1. Connect device to a power source (preferably a computer with the USB cable)
  2. Slide the power key to the left
  3. Hold it in that position for about 10-15 seconds
The device should power on.
If the device does power off please update the system software. In order to update the software you would need to download the program called WebUpdater. This can be downloaded from the Garmin website.
To download the program
  1. Please click on the following link:
  2. Click on Download
  3. Click on Download that corresponds with your computer operating system
  4. Click on the "I agree to the...." at the bottom of the webpage for the license agreement
  5. Click on Download
  6. Follow the on-screen prompts
The system software should be update after the WebUpdater program is completed.

Jul 16, 2009 | Garmin Nuvi 770 Car GPS Receiver

1 Answer

Street Pilot c340 froze up

I had the same problem, the face plates comes off by sticking your finger nail under the little notch under the garmin symbol and pich off the thin face plate, there is a reset button under the face plate in the middle of the right hand side of the edge of the face plate( visible when the face plate is dislodged. I held the button in for a second or two, you can feel the button recess as you push down on it) and the unit resets without disturbing the existing programed route

May 17, 2009 | Garmin StreetPilot c340 GPS Receiver

1 Answer

C330 is stuck in Albany and I'm in Orlando

It sounds like you need to do a master reset. Here's how..

To reset the unit you will need to press the bottom right hand corner of your screen and hold in (relatively firmly) and then press and hold POWER, make sure you release the power button when the unit turns on and a message will appear asking if you wish to clear all user data - select YES to this.

This will completely wipe all data on your unit including almanac data (satellite information). Your unit would then need at least 45 minutes with clear view of the sky to update the almanac and re-acquire a GPS fix which will show your current position.

This should fix the problem because it will be the way it was out of the box. When you turn it back on it will scan for it's exact location.

Good luck! I hope you have purchased a new unit, I can't imagine living without one now :-)

Jan 29, 2009 | Garmin StreetPilot C330 GPS Receiver

3 Answers

Garmin does not turn on

Turn the on button at the top of the device o by pushing it to the left and hold in that position for at least 20 seconds. The device will reset and turn on. This has worked several times for me when the 780 has refused to turn on.

Nov 18, 2008 | GPS Devices

2 Answers

Sportrak color pc connection problems

It could be the setting on your gps or the cable could go bad. (Mine did) To test the cable - Instructions from Magellan FAQS - With PC data cable still connected to the unit power ON the unit and press both the ?Power? and ?Zoom Out? buttons at the same time and hold them down for two seconds. The following message appears: ?Test Serial Port Press Enter?. Do not press the ?Enter? button yet. Next, use the paper clip or jumper wire and insert the ends to Pin #2and #3. Pin #2 is the NMEA Positive (TX+) Transmitter; #Pin 3 is the DBR Positive (RX+) Receiver. While performing the cable test you will see a series of check points in each individual Baud Rate point. 1200, 4800, 9600, and 19200. Each point should display the message ?OK?at the bottom. If the user sees the initials ?NG? (NO GOOD) perform the test again. If the test continues to display the message ?NG? the problem may be due to a bad cable. When the cable test is finished press the ?Power Key? to power off the unit.

Jul 01, 2008 | Magellan SporTrak Color GPS Receiver

1 Answer

Issues with new Garmin

Try pushing the reset button and charging again. If that doesn't work I think you've got a defective unit. Contact the seller and sendit back for a trade.

Apr 20, 2008 | Garmin Nuvi 660 GPS Receiver

3 Answers

Keep searching the satellite for connection

hold the power button the plus or minus button and the repeat button on top while powering on

Dec 13, 2007 | Magellan RoadMate 700 GPS Receiver

Not finding what you are looking for?
GPS Devices Logo

Related Topics:

73 people viewed this question

Ask a Question

Usually answered in minutes!

Top Garmin GPS Devices Experts

Tom Chichester

Level 3 Expert

24564 Answers

Jonathon summesfield

Level 2 Expert

284 Answers

Bill Gilhooly
Bill Gilhooly

Level 2 Expert

94 Answers

Are you a Garmin GPS Device Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides