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Hi,i am getting this notation when trying to use hp photosmart express."hp photosmart express requires hp photosmart essential or premier software,please make sure that either is installed"i do have hp photosmart essential on my pc now,please assist.

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  • HP Master
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Do you have the software cd? Please install the software from the cd again, use the add a comment button if you need more assistance.
Thanks, Ekse

Posted on Nov 07, 2008

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I want to scan to my documents and the scan only scans to photo essentials. What do I do?


Hi,

How are you scanning it ? From HP Solutions Center or HP Director ?

Try this step.

Open HP Director or HP Solution Center.

Under Settings you will find Pictures/Document Scan
Below you will find option like File Type : Choose JPEG or PDF

Save it.

IF this does not work, the best option for you is to uninstall HP Photosmart Essentials from Add/Remove programs ( or Control panel - Programs and Features )

But however, by default the pictures/documents are still saved in MY Documents - My Scans folder even if the Photosmart essential pop-up after you scan

Regards,
Ron


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

Mar 28, 2011 | HP Photosmart 4180 All-in-One Printer

1 Answer

Hpc309 photosmart premier installation screen says ''printhead missing'' I have taken it out and reinstalled 2-3 times. anything else I can do?


Hi, i have just bought a "HP TouchSmart 300 PC" which runs Windows 7, 64 bits, i also have a "HP Photosmart Premium C309A" printer which will not complete the installation. It leaves out "Solution Centre" each time i try to install it. HP has given up, and i would appreciate any help or suggestions. Thanks, Bill Fraser

Jan 19, 2010 | HP Office Equipment & Supplies

1 Answer

Cannot install photo smart essentials 3.5 as older cannot be deleted says fatal error on installation


For the Model of the prinrer that you are using does go with photosmart essential..so you need to go to WWW.HP.COM and download the photosmart essential 3.0 and install..
so before you install it you need to uninstall photosmart premier and then install photosmart essential..
that should resolve the issue

Nov 15, 2008 | Office Equipment & Supplies

3 Answers

How can I install my hp photosmart 3183?. I lost my original software CD


How can install my hp photosmart 3183 . I lose my original software CD

Nov 08, 2008 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Printing


You may not get the print option in C:/Documents and Settings/Owner/My Documents/My Pictures, to print from there you shold highlight the picture you want to print then right click on the same you shoul see a option as print left click on it and follow the Photo Printing Wizard and make sure you have the right options selected to your desired printing preferences for paper type and size.
If not open the picture in HP Image Zone, HP Photosmart essential or HP Photosmart Premier as it comes installed in you HP Pavlion compter and then try printing from there.

Good Luck

Aug 23, 2008 | HP Officejet 5610 All-In-One InkJet...

2 Answers

HP Photosmart C5180 Cant upload pics from the memory card slots


Didn't try via USB. Via ethernet connect i can reach the card reader by entering '\\printer' in an explorer window. You can find the name of your C5180 on the network settings in the printer menu.

Hope this helps

Jul 31, 2008 | HP Photosmart C5180 All-In-One InkJet...

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