Question about Computers & Internet

1 Answer

Machine freeze up randomly. Must do a hard shutdown. Seems like a motherboard failure

Posted by on

  • ronbeck Nov 09, 2008

    This seems to be a generic problem with this gateway e-155 tablet. (Piece of *&$#) I've tried everything I can think of. I've changes out the hard drive with a known working system. The same with RAM, from another e-155, still no luck. I've replaced the motherboard and that USUALLY fixes it, but in a case or 2 that has not. I've replaced cooling fans, heat pipes, used GOOD thermal compound. I'm at a loss, and now that MPC is going under, I have 400 of these things to support with no support from MPC (Gateway)
    Any more ideas?

  • ronbeck Nov 09, 2008

    We are supporting about 400 of these things. The cpu is not removable in this board. All our power bricks are being used on other machines, plus this will happen when on battery.
    I tried keeping everything cool by using cold spray on the "Radiator" to keep the cpu and I believe the northbridge chips cool. I also chilled probably the southbridge chip which was the only other warm component on the board. I believe there is a specific component that is the problem. Since it is intermittant I think it's heat related but cannot pin it down. With so many similar failures someone must be aware of it, but so far I haven't found them. Also, since MPC is in chapter 11 I'm really afraid I will have to eat these warranty costs. We are self maintainers for gateway, and WERE receiving replacement parts under warranty. Now I need to be more resourceful. Thanks again for your help!



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 1,124 Answers

Freezes and crashes are generally caused by some sort of instability in the computer system.

The following is a list of specific problems that can cause instability along with what to check when troubleshooting each.
Viruses can cause instability.
Run a virus check on the computer to look for a possible virus.

Conflicts can cause instability.
Check the Windows Device Manager to see if there are any yellow exclamation marks or red Xs beside the listings for device classifications. If there are, contact Tech Support.

Buggy or damaged software applications can cause instability.
If the system is less stable when certain software programs are running, shut down those programs and see if the problem continues to occur. If the problems stop, chances are that those software programs are causing the problems.

Buggy, outdated, or conflicting drivers can cause instability.
Check manufacturer web sites for updated device drivers for the various devices installed on the computer system, such as: printer drivers, modem drivers, video drivers, sound drivers, USB device drivers, etc.
Update one driver at a time and see if the system stabilizes. If this doesn't work, it may be a hardware problem, so contact Tech Support.

AC problems can cause instability.
Check to see if the computer system is plugged into an overloaded outlet.
Make sure the computer system is plugged into a surge suppressor.

The installation of new devices can cause instability.
There are three typical symptoms that point to this problem:
The computer system fails to boot, freezes during a boot, or freezes during an operation for no apparent reason.
The system fails to recognize the newly installed device.
One or more software applications fail to function as expected after an upgrade.

Hardware failure can cause freezes

Fan failure, cpu failure, memory failure, could be also a cause of freezing.

Keep track of the hardware and software that is added to a computer.
The addition of new hardware and software can often cause problems to occur.

Posted on Nov 07, 2008

  • Pablo Csaky
    Pablo Csaky Nov 09, 2008

    Usually after the motherboard has been replaced, this kind of problem disappears.
    Did you check the power supply? Did you try replacing the CPU processor from one machine to another? Sometimes works.
    Did you try with a NEW motherboard?



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a noise coming from the computer. a buzzing noise.

If it's a high pitch noise, then you've (probably) experienced some instability like random freezing, random shutdown, or the picture gets distorted, then you're definitely going to face a graphics card failure. The solution is to either get a replacement motherboard, or perform a reflow of the graphics chip using a hot air gun.
The best course of action is to just use the laptop while it lasts, and then when it breaks down to do the chip reflow. This is of course, assuming that the computer is out of warranty. If it's still under warranty, back up your data, and send it off to a HP repair center and insist that they replace the motherboard because it suffers from a graphics chip failure. You can also tell them about the hissing noise and about your (probable) sudden freezeups of the laptop while playing a game or a movie.

If this post was helpful please vote with a Thumb Up. This helps me keep on helping others. Thanks.

Jan 19, 2011 | HP Pavilion dv6830US Notebook

2 Answers

I use hp nx9010, i want to re-install windows xp but any time i try, the machine shutdown. sometimes is able to move up to copping files sometimes not then shutdown; i don't understand why is only windows...

If you can't keep your laptop stable and on for longer period, and you're experiencing random shutdowns I'd say you're facing a motherboard problem. This failure is actually well known and hapens a lot with Toshiba and HP. You'll most probably need to repair the motherboard that suffers from the Maxim 1987 or Maxim 1532 power chip failure.
The repair process is fairly straightforward, but it isn't for the faint hearted. It requires a resolder of the tiny Maxim 1987 chip that should get your motherboard up and running again in no time. The other alternative is to go for a new motherboard, or just get a new laptop alltogether.
If however your laptop experiences random freezeups, and you notice that the DVD is slow at reading data, and especially if you experienced some random mouse and keyboard freezeups, then you'll need to repair the motherboard from a FSB chip failur, which causes these random freezeups, which is a bit easier to do but still a challenge.
Hope this helps

Jan 17, 2011 | Computers & Internet

1 Answer


There is more than one problem that can cause this.

Before trying anything else , unplug your pc and open the computer case .Look at the motherboard.There should be a small flat battery on it. Remove the battery , wait 30 seconds and put it back in.Try and open the pc again If the pc works then it should be fixed.

Does your pc restart,shutdown or freeze after the 15 seconds?

Try and enter BIOS and look at the different temperatures of the devices in your pc.If anything is above 65-70 degrees Celsius your pc is overheating.
Go to a electronics shop , buy some heat isolating paste and apply it to the overheating parts (usually the microprocessor or the graphics board gpu) .Also make sure everything is tightly locked to your motherboard.

If it's not overheating or you don't have enough time to check the temperature you should to go to a professional repair shop to take care of it it most likely is a faulty connection on your motherboard.

If your pc just seems to freeze randomly while booting up, You have a problem on one of your ram chips , try and remove them one by one and boot the pc.

Nov 26, 2010 | ASUS P5KPL-AM SE Motherboard

1 Answer

I have a gateway desktop that is beeping before post. It beeps and will not post.

It depends on the motherboard model, but here is an example of the error codes for a gateway:
Beeps Error Message Description 1 Refresh Failure The memory refresh circuitry on the motherboard is faulty. 2 ECC Error Error Checking and Correction (ECC) is supported on this product. 3 Base 64 KB Memory Failure Memory Failure in the first 64 kilobytes (KB). 4 Timer Not Operational Memory Failure in the first 64 KB, or Timer 1 on the motherboard is not functioning. 5 Processor Error Ther processor on the motherboard generated an error. 6 8042 - Gate A20 Failure The keyboard controller, 8042, may be bad. The basic input/output system (BIOS) cannot switch to protected mode. 7 Processor Exception Interrupt Error The processor generated an exception interrupt. 8 Display Memory Read/Write Error The computer video adapter is either missing or its memory is faulty. This is not a fatal error. 9 ROM Checksum Error Read-only memory (ROM) checksum value does not match the value encoded in BIOS. 10 CMOS Shutdown Register Rd/Wrt Error The shutdown register for complementary metal-oxide semiconductor (CMOS) random access memory (RAM) failed.

Nov 10, 2010 | Computers & Internet

1 Answer

I have installed windows xp sp2 but there is no sound. all the drivers are installed properly. please assist me.

Scanning computer to eliminate malwares, spywares and the viruses from your laptop.
2- Repairing and cleaning Windows registry.
These two tips are found to be very helpful to fix the laptop shutdown problem. Almost all the computer users surf internet which could result in viruses attacking your system. Some of these infections are really pesky and cause the machines to shutdown randomly.
The registry errors, however, are the internal errors and can become a cause of system crashes and freezes. The registry keys shall be in good health to keep a system perfect.
When I noticed my laptop keeps shutting down everytime, I tested the Intel Software Partner, RegInOut to fix the random shutdown problem with my laptop.

Sep 24, 2010 | E-Machines Computers & Internet

1 Answer

When i turn on the emac it goes to a gray screen gray apple logo at top and spiny thing at the bottom it stays on that screen untill i shut it down. how do i fix it?

It could be a hard-drive directory problem, a hard-drive physical problem OR a motherboard failure. Did you get any random freezing or video corruption in the period leading up to this? If you did it would be indicative of the motherboard issue. If not then it's likely to be one of the first 2 options.
Let us know.

Sep 28, 2009 | Apple Computers & Internet

1 Answer

Lenovo3000N200 freezes randomly

dear friend this series is having this kind of many problems so i suggest please do any r n d on it please take it to service center cause there is problem with motherboard

Jun 09, 2009 | Lenovo ThinkPad T41 Notebook

2 Answers

Machine freeze up randomly. Must do a hard shutdown. Seems like a motherboard failure Does anyone know how I can get support for my M465-E laptop? MPC is not responding to any of my emails and their...

Hi, "marspkr": First you stated that you had to "do a hard shutdown" because of this unit locking up...then at the end of your message you stated that it "keeps rebooting itself over and over". Should usually be one or the other. As I stated above, with the laptop I was working on, it turned out to be a complete HD breakdown. Now the owner has to decide whether to purchase another Hitachi "Deathstar" or just give up and buy a new model. Usually 2 or 3 things would cause a complete lockup requiring a 'hard shutdown'. 1. HD failing, 2. Bad or unsupported RAM, or 3. Overheating onboard video. All of which are pretty crappy considering that neither GW or MPC are in the biz of customer support anymore.

If you are experiencing a constant rebooting scenario, I would reccommend going into safe mode and running any number of the freeware tools out there to help with malware/virus activity. For example: "MBAM", "ComboFix", "A-squared", "HiJack This", etc. Most of these tools have instructions at their site of origin and have always come in very handy for my use. Much luck to you.
Regards, Holibug

Apr 06, 2009 | Gateway M465-E Notebook

1 Answer

Crashin, freezing, and a random system clock

Try to update your bios with the newest version from Accer I have had a couple like this in the past. It seens that the firmware running the realtime clock sometimes causes all kinds of problems if it is currupt software and hardware

Jul 07, 2008 | Mercury P4VM800M7 Motherboard

1 Answer

Toshiba DVD recorder problem

Generally, this problem is caused by bad sectors or other problems on the hard drive and can be resolved by going into the setup menu and re-formatting the hard drive. Of course, all recordings on the hard drive will be erased, so spin them off to dvd first. Be sure to have unplugged and replugged the unit immediately prior to going into the setup menu (don't try to record anything). If this doesn't work, no-one will repair this unit locally, as it must be returned to Toshiba's(TACP) depot for repair. Best of luck.

Feb 02, 2007 | Toshiba RD-XS52 DVD Recorder

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

359 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14162 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides