Question about Office Equipment & Supplies
Dell has no record of my purchase so refuse to help me and their online manual is inaccessable.
although I would still like you to let me know the service tag ( so I can check on your warranty ), I am going to take a stab at what I think you are having a problem with.
I have had several customers that have had difficulty with their Dell printers when in fact there was no hardware defect at all, but simply that the options were not set in their Driver.
One customer couldnt print from tray 2 because tray 2 was not "installed" in the driver.
See the image below. If you go to control panel and then printers and faxes, right click on your printer and then select properties. ( see image )
the last tab ( and i know it isn't easy to see here ) is marked as options.
Click there, and then make sure that the duplexer is either "available" as shown in the above driver properties window, or on some Dell printers, it actually shows a list on the left and the available options on the right. If this is the case for you, simply highlight the duplexer and "add" to move it to the columb on the right.
You would think that just installing the print driver would also insure the printer was added as configured, but sometimes it does not.
Let me know how you make out.
Posted on Nov 07, 2008
Try to reinstall the printer diver
or visit the dell web site and find more
Posted on Nov 07, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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