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Dell color laser duplex 3115 cn will not print on both sides of paper.

Dell has no record of my purchase so refuse to help me and their online manual is inaccessable.

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  • mascmen7 Nov 07, 2008

    DELL Color laser 3115 cn service tag 3BRGDB1 refurbished will not print duplex but will print on one side. Bought it about 2 months ago. Checking Dell website it appears it was sold 3/12/07 and another note indicated it was sold to a non-American address. One helper gave me a Canadian phone number for Dell but they and USA have no record of my purchase..

  • mascmen7 Nov 10, 2008

    Still will not duplex print. Thanks to you I was able to add the duplex function to the preferences to use the long or short edge to flip over the paper. I notice quite a few postings about the same printer not duplexing so Dell is certainly not HP by a long shot.

  • Cory Friedman
    Cory Friedman May 11, 2010

    Hi mascmen7,



    Please tell me the service tag of your machine, when you purchased it, and a better discription of the problem you are having, as part of your question/request was cut off.



    As far as the manual, you should be able to download the manual online.



    Again, provide me with the SERVICE TAG... this should be a 7 character alpha numeric code that you can find on a sticker, just inside the front door.

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Mascmen7,

although I would still like you to let me know the service tag ( so I can check on your warranty ), I am going to take a stab at what I think you are having a problem with.

I have had several customers that have had difficulty with their Dell printers when in fact there was no hardware defect at all, but simply that the options were not set in their Driver.

One customer couldnt print from tray 2 because tray 2 was not "installed" in the driver.

See the image below. If you go to control panel and then printers and faxes, right click on your printer and then select properties. ( see image )

Dell color laser duplex 3115 cn will not print on  - f0dbc86.jpg
the last tab ( and i know it isn't easy to see here ) is marked as options.

Click there, and then make sure that the duplexer is either "available" as shown in the above driver properties window, or on some Dell printers, it actually shows a list on the left and the available options on the right. If this is the case for you, simply highlight the duplexer and "add" to move it to the columb on the right.

You would think that just installing the print driver would also insure the printer was added as configured, but sometimes it does not.

Let me know how you make out.

Cory

Posted on Nov 07, 2008

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Try to reinstall the printer diver

or visit the dell web site and find more

Posted on Nov 07, 2008

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