Question about Husqvarna Designer I

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No Dongle Attached Error Msg

When I try to open vip embroidery program an error msg comes up saying no dongle attached. I have a reader writer with a parallel port dongle.

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I bought a new laptop with Windows 8. I wrote HSV and they told me the VIP Conversion/Disk Mgr etc software will not work (CD only goes up to XP) and to purchase the new 5 version. With no funds for this I set out to make it work. Working in the "desktop" mode I opened the CD rom and copied all files from it (CTL A) to a folder on my hard drive under the C:\ drive called VIP embroidery exactly as it was before. You can also get a jump drive and copy the very same folder (with all your designs) onto your new Win8 computer. I was able to run the setup.exe file to get all 3 icons on my desktop. Then I went to rainbow.com.my (the people who make the dongle) and downloaded the file Sentinel System Driver Installer 7.5.7. I saved this on my desktop so I knew where to find it. Then I opened the zip file and ran the executable file. What it installs is a 64bit driver which is what Win8 requires. Even though it says it is only up to Win7 compliant the program ran through fine. I had to reboot my computer. Once I did I attached my dongle and then tried opening each of the 3 programs and it worked. This probably would not work directly if you have just upgraded to another Windows and you previously had the dongle driver -- you would need to use the SSD wipe program mentioned on the HSQ site first.

Posted on Mar 02, 2013

  • susan wagner Mar 02, 2013

    Also forgot to mention the location of your dongle drivers should be:

  • susan wagner Mar 02, 2013

    c:\technical\dongle\setup.exe (or whatever file name) ...in case you were curious to find them on your old computer

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You might want to take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com
Good luck.

Posted on Feb 13, 2010

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If you don't have a dongle the program will not open. If you do have it, you may need the driver updates for your computer. Lastly the 3D program only works on some operating systems. I think windows 95 or 97. If you have a newer computer with a new operating system it won't work and yeah, Husqvarna will not help!

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Loaded 3D Embroidery software on computer but will not recognize the dongle plugged in to the usb port. Drivers for dongle did not automatically load, went online to find a HASP file (driver I think) and...


1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

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My VIP customizing reader writer box suddenly


Does your reader require a dongle/hard key? If so is it fitted correctly into the machine?

If that isn't the case perhaps an email to Viking/Husky is in order.

For Machine Support
Toll free 1-800-446-2333
Monday-Friday 8:00a - 4:00p CST
info@husqvarnaviking.com

For Embroidery Software Support
Phone: (615) 280-3510
Monday-Friday 8:30a - 9:00p CST
Saturday: 10:00a-2:00p CST
software@husqvarnaviking.com

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Hello, I am hoping you can help me with this. I have recently installed 3D Professional (ver.7.2.51.1) running with Vista. Everything runs, with no apparent issues at this time. I had to get a parallel...


I dont believe the parallel reader writer will work with Vista. You need to purchase a Husqvarna USB reader writer and problem will be solved.
Good Luck

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USB to Serial port cable for Bernina Artista 180


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My laptop which has windows 7 on it does not recognize mmy dongle


there is an update for windows 7 and dongles at the husqvarna viking website.

From Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe

Husqvarna Viking - http://www.husqvarnaviking.com

If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment

Good luck..

Feb 13, 2010 | Husqvarna Designer I

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Feb 09, 2010 | Husqvarna Designer I

1 Answer

I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

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2 Answers

I need a driver for a husquvarna 3D reader/writer card, where can I find one


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.

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The dongle is only available with the software when you buy it. The dongle alone doesn't run the reader/writer box. The dongle is the code key for the software that allows you to send designs to the reader/writer. So purchasing new software (which also gets you the new dongle) is what you'll need to do if you want to send designs to the programmable card. Another issue you may have is that the older reader /writer box that uses a parallel port hook up, doesn't work with the new software. So if you have an old reader /writer, you'll also need a new usb reader / writer box. The new reader / writer also comes with a new programmable card.

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