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My new sonicare toothbrush has gone all wobbly.... on the bottom the following numbers to help you identify the model, etc: 080416 HX6910 the vibrating pin onto which the brush attaches is no longer straight up..it bends to the side when i'm brushing...something that hadn't been happening when i first bought the brush. it's as if the bushing for this part has deteriorated...and seems to be a design flaw... spoke to my dentist, Dr. Jack Binder on w. 74th st. here in new york city; i took the brush into show him - and he said that i should write you guys; he told me that he has confidence in your ability to make it right. can you advise? Joe

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  • Anonymous Jan 03, 2009

    I have a sonicare toothbrush barely a year old and the pin that holds the brush head in place no longer vibrates as it should. The battery is fine, holds a good charge but it appears the pin is bent and no longer transmits the vibration on to the brush. Any one know who can fix this ?? It has to beat buying a new brush ! Thanks. You can get me on david@osirishealth.co.nz



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Your suggestion worked! I took a small common screwdriver, carefully pried on the bottom plate on each side, a little at a time, and the whole motor assembly with O-ring, came out in one piece. There it was, a small phillips screw, in this sort of universal joint assembly at the top. I tightened it up, careful, its pretty small, won't stand too much torque, but it's tight now, and I think you saved me $100 or so, mine was getting so sloppy I expected it to fall apart any day, now it feels as tight as new.
Thanks so much!
Steven Fisher

Posted on May 14, 2010

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Philips Norelco is a customer of mine, I have the same toothbrush, you will need to carefully remove the batter from the bottom of the toothbrush, this isn't the easiest task, but can be done. Once you have done so, there is a small philips head screw located below the pin, just tighten that up and it will work fine. Try not to apply too much pressure when brushing using HX6000 series toothbrushes.

Posted on Jan 31, 2010

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I have the same brush. I opened it up and found the cast piece that holds the retaining nut for philips head screw cracked and broken in half. This is my second toothbrush with this problem. The brush lasted less than a year (about 9-months). The design overall was good, but this one small piece that hooks the universal joint into the magnet assembly is a weak link. Since the brush has a 2-year warranty, and this brush was the replacement brush for my first failure, I will be calling them for a replacement. The original brush with the fat handle and brushes with rare earth magnets was a great brush. It didn't have Li-Ion battery, but the assembly works great. However, with the newer, sleeker design comes better battery (it is replaceable sony Li-Ion in a holder inside) but weak small piece driving the stainless head rod out the top.

Posted on Jul 25, 2010

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