Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Refrigerator not cooling, frosting up

Please Help!
I have a GE side by side refrigerator and it is not cooling properly. My husband thoroughly cleaned the coils on the back. We opened up the panel on the inside of the freezer and found the coils covered in frost. We unplugged the fridge and let it manually defrost. We put everything back together and it seemed to start cooling again. But after just 3 or 4 hours, the temp was not dropping. We checked and again it was frosted over, starting at the bottom. After reading solutions on this site, we tried to locate the defrost timer and try adjusting that, but we can't find it ANYWHERE!!! We have looked under every panel and crack that we can find. We did find the thermostat, but no timer. Please help! We are stuck and are not sure what the next step to take is.
Also, the fans all seem to check out okay! Not too sure about the compressor though.
Our fridge model number is GSS25JFMC CC
Thanks in advance for any advice!

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  • oliveplants Nov 08, 2008

    Thanks. We actually figured out the problem, which was NOT the defrost timer. Our refrigerator does not have a defrost timer. The defrost heater at the bottom of the coils was bad. We figured that out by testing it using a volt meter. We bought a new one, not knowing if it was the only problem. Thankfully, all we needed was a new defrost heater and it is running beautifully! Thanks for your suggestion, though.

  • gfu2 Feb 16, 2009

    I have a GE refrigerator (model 197D3351P006) about 2 years old. Recentaly starts to be unable to freeze in the top 1/3 of the freezer. The back of the freezer accumulate frost/ice, which never happened before. In the frige, the bottom part is cold to freeze and the top is not cold. What should I do to fix this problem? Thanks!

  • Anonymous Mar 12, 2009

    my freezer is working fine but the refrigerator is not cooling. the defrost system is not working.


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You might try GE customer service and ask where to locate the defrost timer,since that sounds like your problem.

Posted on Nov 07, 2008

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Hello there:
A refrigerator or freezer that is cooling, but cooling poorly, may have a problem in one of several areas: Poor cooling is often the result of a heavy frost build-up on the evaporator coils or a condenser that is clogged with dust, lint, and dirt. Evaporator coils Poor cooling is often the result of a heavy frost build-up on the evaporator coils. You can't see these coils without removing a panel on the inside of your freezer. A sure sign that there is a build-up is the presence of any frost or ice build-up on the inside walls, floor, or ceiling of the freezer. Such a frost build-up usually indicates a problem in the self-defrosting system or damaged door gaskets. The refrigerator is supposed to self-defrost approximately four times in every 24 hour period. If one of the components in the self-defrosting system fails, the refrigerator continues to try to cool. Eventually, though, so much frost builds up on the evaporator coils that the circulating fan can't draw air over the coils. There may still be a small amount of cooling because the coils are icy, but with no air flow over the coils, cooling in the refrigerator compartment is quite limited. Here's an inexpensive, though inconvenient, way to determine if the problem is with the self-defrosting system. Remove all of the perishable food from the refrigerator and freezer, turn the thermostat in the refrigerator to Off, and leave the doors open for 24 to 48 hours. (Be sure to have several towels ready in case the melting frost and ice causes the drip pan to overflow). This allows the refrigerator to defrost "manually." When the frost and ice build-up has completely melted away, turn the thermostat back to a normal setting. If the refrigerator then cools properly, it indicates a problem with one of three components in the self-defrosting system: The defrost timer The defrost thermostat (also called the bi-metal switch) The defrost heater If it still does not cool properly, there may be a problem with the refrigerant level or the compressor. You may need to consult with a qualified appliance repair technician to further diagnose the problem Condenser Self-defrosting refrigerators all have a set of coils and a cooling fan, usually under the refrigerator, that need to be cleaned regularly. If these coils get coated with dust, dirt or lint, the refrigerator may not cool properly. The coils may appear to be a thin, black, wide radiator-like device behind the lower kick-panel. To clean them, disconnect the refrigerator from the power source, use a refrigerator condenser brush (see the Appliance Accessories section) and your vacuum cleaner to clean the coils of any lint, pet hair, etc. You may not be able to get to all of the condenser from the front, it may be necessary to clean the remainder of the condenser from the rear of the refrigerator.
So make sure to check these really good and please let me know how this is going so i can continue to help you if needed
Best regards michael

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Pretty common problem among refrigerators. Look to see if you have frost on the rear wall of the freezer just above the lower basket. If you see frost on the rear panel, it most likely has about 3 to 4 inches full of frost on the coils behind that panel. If it does, you will have to remove the lower rear panel, and defrost the coils until they are clean, just like it was at the factory new. Once those are cleaned of frost, you should replace the defrost heater at the bottom of those coils. Some GE's have a kit that has a heater and a defrost thermostat all in one, and some do not. Some only come with just a heater replacement. If it comes only with the heater, you must also order a defrost thermostat, which is positioned above the coils, also. They both MUST be changed.

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