Question about American Standard Colony 3275.505 099 Chrome/Brass Mixage Soft Two-Handle B...

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No hot water from faucet but when i turn on the shower there is hot water. What is causing this?

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  • Anonymous Nov 24, 2008

    Hubby installed new electric water heater last week. Was great for a week, now there's hot water to only one half of the house (upper and lower floors for kitchen and one bathroom fine, upper and lower for baths on the other side of the house, no hot water.) What could be wrong?


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Let's start with assuming nothing okay. There may have been two cold water lines ran to the faucet at time of a repair in error. The stop under the sink could be turned off. The supply pipes may be connected backwards making cold hot and hot cold.The stem on a single handle model may be installed incorrectly. A piece of trash or part of the valve seat- if an older two handle type - may be obstructing the water flow. You could also have a ruptured pipe under the slab.
Let's start with the worst case scenario first- a break in the piping system. Shut all water off inside the house as well as any outside faucets etcetera that may cuse the usage of water. Go to the hot water heater and close the hot water valve. Now go to the water meter and see if the meter is moving- it should be stationary. If you use a pump check for a loss in pressure at the bladder tank. If all is good go and open the hot water valve and check again at the meter. If the meter is moving there is a break in the line. If not we will proceed.
Now go to the sink you have issue with and check the stops to see that they are turned on. If so turn them both off and get you a bucket, towel, flashlight and a basin wrench and remove the hot water supply line. Once you have this done bend the line into the bucket and turn the stop back on and see if you get hot water here. If not try the same with the other supply line. If neither produce hot water you more than likely have a cold line ran to both supplies. If you are able to get hot water than the issue is within the faucet. Re connect the supply lines and leave the stops off. Remove the stem from the faucet and turn the stop on a bit to flush out trsh and debris. If you have a stem that uses a valve seat - a small piece of rubber attached to the bottom of it by a screw- check to ensure that it is not missing parts of it that may get lodged in the valve itself. Assuming this is new house, to you anyway, it is also possible that the manner in which the hot water line to that appliance was ran from to far away from the water heater and requires a great deal of time before it reaches this appliance.
I hope this assists you to some degree and apologize for being longwinded. Thanks for using Fix Ya and if I can be of further assistance please let me know.

Posted on Nov 09, 2008

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