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Re: J1 Error, Changed a brand new factory-sealed toner,...
Make sure you have the right code: J1 or J2.
one is for the drum and the other is for the ink.
Make sure the toner unit is for this model and not for a different model.
If the old modual is still available, check the connectors at the back and see if they are the same.
If anything else Call Xerox for repair. If the cartridge was bought through Xerox have your reciete available for warrenty.
If repairs still need to be made, A Xerox service call may be needed in order to fully repair the copier and warrenty the cartridge.
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my wife and I have a hp printer and I was purchasing ink cartridges from off ebay and I was getting that same thing all the time, even with new ink. I suspected since they refill the ink from empty ones that something was haywire. so I started buying brand new ones from like walmart or office depot and don't have that problem anymore. hope it helps!
Did you remove all the transport locks mentioned in your manual or quick setup poster? There may be quite many of them, beginning with a sheet of paper in the drum cartridges, to some plastic pieces here and there, to plastic seal pulls in the toner cartridges. Do consult the instructions, you may have missed something.
It's the chip (circuit). It's terrible quality control that you would get 2 the same. Lexmark makes the printer for Dell, however some chips are proprietary (Lexmark Only, etc) Interested to know if this is supposedly a universal cartridge . Maybe Lexmark E232, 332, etc.? Somehow they must have mixed up the chip supply in the remanufacturing process, and these are Lexmark chips only???? Just guessing. Anyway, the chip is the problem. I'd return it and go somewhere else for the compatible, but it's up to you.
that is the message for low or out of toner. What you are doing by tapping it is just lostening the reemaining ink in the cartridge. If the cartridge is new, have it replaced where ever you purchased it because most likely its defective.
The J1 error means the toner cartridge needs to be replaced. Since you just replaced the cartridge, you should remove the cartridge and repeat the following steps..
Shake the new toner cartridge
horizontally four or five times and then
remove the cover.
Slide the new toner cartridge in until it
locks in place.
It sounds like the cover may still be on the cartridge.