Question about Brother IntelliFax-2820 Laser Fax

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Change drum sign

How did ya fix it?...this is happening to mine.

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  • JennaF Nov 13, 2008

    We have already replaced the drum, and the fax continues to say "Change Drum Soon".


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Replace the drum.

Posted on Nov 11, 2008

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1 Answer

Machine says drum error and to remove and then slide blue tab back and to several tabs before returning back to machine. Done this but it still says drum error?

This is quite common.

Follow the instructions (like it appears you have), have a look inside the machine for any signs of paper jams, and if that still fails, give the drum a good shake. You can also blow on the metal strip that the blue tab is cleaning.

If all that fails, change the drum.

Jan 05, 2011 | Brother Office Equipment & Supplies

6 Answers

Continue to get a message to change drum soon. Changed drum already. Print quality is still not good.


This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.

Oct 07, 2008 | Brother Office Equipment & Supplies

1 Answer

MFC 8440 drum changed but still states to change drum soon. Faxes are only coming in after turning off/on machine. It indicates printing but nothing happens.

There were instructions with the new drum cartridge that explained how to reset the drum counter. If you still have the box and paperwork, then go through that step-by-step and reset the counter. The machine still thinks that it has the old drum. After a certain amount of copies or prints, the machine will save itself by turning off the printer or copy functions.

Nov 02, 2010 | Brother Office Equipment & Supplies

2 Answers

New drum replaced,but machine still ask for new drum

Wow. It's obscure and in the manual on page 13-24. Remove and replace the drum leaving the front cover open. Press CLEAR and then 1 to answser the Replace Drum YES question.

Apr 09, 2010 | Brother IntelliFAX 4100 Laser Fax

1 Answer

I have about 1/4" inch white line through the fax

Hi Fred,

95% sure this is a thing called the corotron wire. Now, in working for Xerox on the helpdesk I could talk you through the fix but for this machine I don't know, so I'll leave it to you to decide if you want to tackle it.

1. Turn off the power and pull the plug.
2. Take out the drum again.
3. if the toner is in the way take it out too.
4. Ok, the corotron wire is in one of two places. It's either part of the drum or in the machine next to where the drum sat. The wire would have run the lenght of the drum sitting a few mm from the drum face. It's job is to deliver a high voltage electrical charge ( HENCE TURNING OFF THE POWER) to the drum which attracts the toner, and so forth..
The wire is about a hairs width and should be surrounded by a guard of plastic or metal..

Ok, if you can't find it then stop here and get a tech in to look at it..

If you can see it and get easy access to it then get a piece of gauze,tissue, cotton bud type of thing and gently run it along the lenght of the wire. If I'm right you should get a load of toner rubbed off..

If you could find the wire and it's broken then you need a tech to replace it.

4. OK, put it all back together again, let the machine warm up and try a copy of a good quality, clear original. Preferably something with a large body of txt that would show up the fault..

How's that work for ya?

Oct 08, 2009 | Brother IntelliFAX 2800 Laser Fax

4 Answers

I am getting a "Drum Warning


Follow this procedure. Press Menu key, then press these number keys 5 2 0 4 then press the down arrow key then press enter twice then press the stop key. This will clear the drum warnig and reset the drum counter.


Jun 04, 2009 | Toshiba e-Studio DP170F Plain Paper Laser...

1 Answer

Change drum sign

open the front door, you will see the toner cart and the drum pull out the drum unit to you, good luck

Dec 22, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers

"Dust on Drum" problem

try using canned air to clean the coruna chagre wire assy

Apr 16, 2008 | Brother IntelliFax-2820 Laser Fax

2 Answers

Double print or a shadow print

Unfortunately your drum unit is shot. The mechanism that cleans excess toner from the drum surface is worn out or has developed a problem. The materials needed to repair are generally not available. If this is happening then the surface of the drum is probably near the end of its usable life anyway. Save yourself a lot of grief and aggravation. Bite the bullet and buy a new drum unit. Office Depot, Staples, etc. usually offer them at about $105.

May 02, 2007 | Brother IntelliFax-2820 Laser Fax

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